Focused 911 dispatcher bringing several years of experience in field. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders.
Overview
22
22
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Lake County Sheriff's Department
Painesville, OH
12.2002 - Current
Used radio, telephone and computer system to update first responders with new information.
Dispatched police officers and emergency personnel to calls for service.
Advised personnel about accidents, weather conditions or other hazards.
Utilized mapping software programs to plot locations of incidents quickly and accurately.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Optimized monitoring processes to ensure timely responses from public safety units.
Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Monitored multiple radio frequencies simultaneously while entering data into computer system.
Routed non-emergency calls to appropriate departments or agencies when applicable.
Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
Maintained contact with field units via radio, providing directions and assistance as needed.
Researched vehicle, wanted and missing persons information.
Verified caller identity before dispatching personnel to ensure safety of responders.
Followed protocols and procedures for managing emergency communications efficiently.
Participated in ongoing training sessions on emerging systems and technologies within the dispatch center.
Assessed urgency to prioritize calls.
Located addresses, researched suspects, and ran license plate numbers to assist police officers in the field.
Assisted departments with special requests for assistance and BOLOs.
Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
Managed emergency calls with professionalism to gather critical details.
Education
High School Diploma -
GENEVA
Geneva, OH
05-1984
Skills
Emergency Response Communication
Effective Call Prioritization
Skilled in Using Mapping Software
Incident documentation
Effective Radio Operation
Accurate Data Entry
Regional Knowledge
Data Collection and Communication
Reliability
Emergency Response Procedures
911 system information databases
Organizational Multitasking
EMS dispatch
Computer-aided dispatching
CPR and first aid
Map reading skills
Emergency medical dispatch
Decision-making
Certification
Leads certified September 10, 2024
Lake County Mass Casualty Incident Drill 5 hours of instructional training on current active threat/mass casualty incidents July 16, 2024
Emergency Medical Dispatching & CPR certified November 12, 2024
Field Training Officer Course(Kaminsky, Sullenberger & Assoc. Inc.) September 29, 2023
Fema Certificates of Achievement 2024-IS-907 Active Shooter: What You Can Do; May 2016 IS-00800.b National Response Framework, an Introduction; IS-00700.a National Incident Management System (NIMS) An Introduction;April 2016 IS-00100.b Introduction to incident Command System; IS-00200.b ICS for single Resources and Initial Action Incident; December 2017 IS-00021.17 Civil Rig's and FEMA Disaster Assistance; October 2017 IS-01200 TERT Team Leader Course; IS-00144 Telecommunications Emergency Response Taskforce (TERT) Basic Course.
Multiple other Certificates throughout the years.
References
References available upon request.
Timeline
911 Dispatcher
Lake County Sheriff's Department
12.2002 - Current
High School Diploma -
GENEVA
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