Jamie Shahan
911 Dispatcher
Geneva,OH
Summary
Focused 911 dispatcher bringing several years of experience in field. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders.
Overview
22
22
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Lake County Sheriff's Department
Painesville, OH
12.2002 - Current
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
- Advised personnel about accidents, weather conditions or other hazards.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Optimized monitoring processes to ensure timely responses from public safety units.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Researched vehicle, wanted and missing persons information.
- Verified caller identity before dispatching personnel to ensure safety of responders.
- Followed protocols and procedures for managing emergency communications efficiently.
- Participated in ongoing training sessions on emerging systems and technologies within the dispatch center.
- Assessed urgency to prioritize calls.
- Located addresses, researched suspects, and ran license plate numbers to assist police officers in the field.
- Assisted departments with special requests for assistance and BOLOs.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Managed emergency calls with professionalism to gather critical details.
Education
High School Diploma -
GENEVA
Geneva, OH05-1984
Skills
- Emergency Response Communication
- Effective Call Prioritization
- Skilled in Using Mapping Software
- Incident documentation
- Effective Radio Operation
- Accurate Data Entry
- Regional Knowledge
- Data Collection and Communication
- Reliability
- Emergency Response Procedures
- 911 system information databases
- Organizational Multitasking
- EMS dispatch
- Computer-aided dispatching
- CPR and first aid
- Map reading skills
- Emergency medical dispatch
- Decision-making
Certification
- Leads certified September 10, 2024
- Lake County Mass Casualty Incident Drill 5 hours of instructional training on current active threat/mass casualty incidents July 16, 2024
- Emergency Medical Dispatching & CPR certified November 12, 2024
- Field Training Officer Course(Kaminsky, Sullenberger & Assoc. Inc.) September 29, 2023
- Fema Certificates of Achievement 2024-IS-907 Active Shooter: What You Can Do; May 2016 IS-00800.b National Response Framework, an Introduction; IS-00700.a National Incident Management System (NIMS) An Introduction;April 2016 IS-00100.b Introduction to incident Command System; IS-00200.b ICS for single Resources and Initial Action Incident; December 2017 IS-00021.17 Civil Rig's and FEMA Disaster Assistance; October 2017 IS-01200 TERT Team Leader Course; IS-00144 Telecommunications Emergency Response Taskforce (TERT) Basic Course.
- Multiple other Certificates throughout the years.
References
References available upon request.
Timeline
911 Dispatcher
Lake County Sheriff's Department
12.2002 - Current
High School Diploma -
GENEVA
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