Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jamie Shahan

911 Dispatcher
Geneva,OH

Summary

Focused 911 dispatcher bringing several years of experience in field. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders.

Overview

22
22
years of professional experience
1
1
Certification

Work History

911 Dispatcher

Lake County Sheriff's Department
Painesville, OH
12.2002 - Current
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched police officers and emergency personnel to calls for service.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Utilized mapping software programs to plot locations of incidents quickly and accurately.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Optimized monitoring processes to ensure timely responses from public safety units.
  • Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
  • Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Monitored multiple radio frequencies simultaneously while entering data into computer system.
  • Routed non-emergency calls to appropriate departments or agencies when applicable.
  • Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
  • Maintained contact with field units via radio, providing directions and assistance as needed.
  • Researched vehicle, wanted and missing persons information.
  • Verified caller identity before dispatching personnel to ensure safety of responders.
  • Followed protocols and procedures for managing emergency communications efficiently.
  • Participated in ongoing training sessions on emerging systems and technologies within the dispatch center.
  • Assessed urgency to prioritize calls.
  • Located addresses, researched suspects, and ran license plate numbers to assist police officers in the field.
  • Assisted departments with special requests for assistance and BOLOs.
  • Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
  • Managed emergency calls with professionalism to gather critical details.

Education

High School Diploma -

GENEVA
Geneva, OH
05-1984

Skills

  • Emergency Response Communication
  • Effective Call Prioritization
  • Skilled in Using Mapping Software
  • Incident documentation
  • Effective Radio Operation
  • Accurate Data Entry
  • Regional Knowledge
  • Data Collection and Communication
  • Reliability
  • Emergency Response Procedures
  • 911 system information databases
  • Organizational Multitasking
  • EMS dispatch
  • Computer-aided dispatching
  • CPR and first aid
  • Map reading skills
  • Emergency medical dispatch
  • Decision-making

Certification

  • Leads certified September 10, 2024
  • Lake County Mass Casualty Incident Drill 5 hours of instructional training on current active threat/mass casualty incidents July 16, 2024
  • Emergency Medical Dispatching & CPR certified November 12, 2024
  • Field Training Officer Course(Kaminsky, Sullenberger & Assoc. Inc.) September 29, 2023
  • Fema Certificates of Achievement 2024-IS-907 Active Shooter: What You Can Do; May 2016 IS-00800.b National Response Framework, an Introduction; IS-00700.a National Incident Management System (NIMS) An Introduction;April 2016 IS-00100.b Introduction to incident Command System; IS-00200.b ICS for single Resources and Initial Action Incident; December 2017 IS-00021.17 Civil Rig's and FEMA Disaster Assistance; October 2017 IS-01200 TERT Team Leader Course; IS-00144 Telecommunications Emergency Response Taskforce (TERT) Basic Course.
  • Multiple other Certificates throughout the years.

References

References available upon request.

Timeline

911 Dispatcher

Lake County Sheriff's Department
12.2002 - Current

High School Diploma -

GENEVA
Jamie Shahan911 Dispatcher