Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Sheldon

Grand Rapids,MI

Summary

Dynamic Branch Manager at Community West Credit Union with a proven track record in enhancing customer satisfaction and driving branch profitability. Skilled in operations management and relationship building, I excel in coaching teams and resolving conflicts, ensuring optimal performance and community engagement. Committed to delivering exceptional financial services and fostering employee development.

Overview

13
13
years of professional experience

Work History

Branch Manager

Community West Credit Union
03.2012 - 06.2025
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Gathered information and presented on branch profitability
  • Coordinate community involvement

Education

Pharmacy Technician Certificate -

Grand Rapids Community College
Grand Rapids, MI
2018

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management
  • Attention to detail
  • Coaching and mentoring
  • Team supervision
  • Relationship building
  • Employee development
  • Decision-making
  • Cash handling
  • Relationship building
  • Team player
  • Training and development
  • Interviewing and hiring
  • Goals and performance
  • Conflict Resolution
  • Performance reviews
  • Loan documentation
  • Financial services
  • Community relations

Timeline

Branch Manager

Community West Credit Union
03.2012 - 06.2025

Pharmacy Technician Certificate -

Grand Rapids Community College

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