Jamie Sischo
Gladwin
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
Operations Specialust
Waste Management Company
Harrison
09.2025 - Current
- Assisted in managing daily operations and workflow for waste collection services.
- Coordinated schedules for drivers and equipment to optimize service efficiency.
- Monitored compliance with safety regulations and operational procedures consistently.
- Processed customer inquiries and resolved issues related to waste management services.
- Collaborated with team members to maintain clean and organized work environments.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Conducted quality assurance checks to maintain high standards of service.
Customer Service Representative
Huntington National Bank
Gladwin
09.2021 - 09.2025
- Assisted customers with account inquiries and banking transactions.
- Provided support for online banking services and troubleshooting issues.
- Educated customers on product offerings and benefits of services.
- Processed account openings, closings, and maintenance requests efficiently.
- Handled customer complaints with empathy and effective problem-solving skills.
- Collaborated with team members to ensure seamless customer experiences.
- Maintained accurate records of customer interactions and transactions.
- Adhered to compliance regulations in all customer service activities.
- Developed strong customer relationships to encourage repeat business.
Store Clerk
Family Fair
Gladwin
01.2020 - 01.2021
- Operated cash register efficiently to process customer transactions.
- Engaged with customers, providing exceptional service and support.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
Education
Bachelor of Science -
Saginaw Valley State University
Bay City, MI 08.1989 - 12.1999
Associate of Arts -
Mid Michigan Community College
Harrison , MI 08.1986 - 08.1989
Skills
- Workflow management
- Compliance monitoring
- Customer inquiry resolution
- Quality assurance
- Cash Handling
- Purchasing
Affiliations
- 2024-2025 Councilperson City of Gladwin
- 2003-2005 Buckeye Township Supervisor; Gladwin County
Timeline
Operations Specialust
Waste Management Company
09.2025 - Current
Customer Service Representative
Huntington National Bank
09.2021 - 09.2025
Store Clerk
Family Fair
01.2020 - 01.2021
Bachelor of Science -
Saginaw Valley State University
08.1989 - 12.1999
Associate of Arts -
Mid Michigan Community College
08.1986 - 08.1989