Jamie Slack
Technical Writer
Topeka,Kansas
Summary
Effective communicator with the ability to create engaging content that conveys value to clients and end-users.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Professional Technical Writer
Gainwell Technologies
10.2019 - 01.2025
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Coordinated with subject matter experts to ensure the accuracy of technical content in documentation projects.
- Streamlined internal processes by creating detailed standard operating procedures for various departments.
- Ensured regulatory compliance by keeping abreast of industry standards and updating documentation accordingly.
- Implemented feedback from end-users to continuously improve the quality and effectiveness of documentation materials.
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
- Translated technical specifications into user-friendly guides, facilitating easier product adoption.
- Collaborated with software developers to gain deep understanding of product features for accurate documentation.
- Integrated screenshots and diagrams into help articles, making complex processes easier to understand.
- Reviewed and edited technical documents for clarity, grammar, and accuracy before publication.
Publications Specialist
DXC Technology
10.2019 - 11.2020
Consultant
Azura Credit Union
01.2019 - 01.2020
- Engaging content creation, website development, storytelling
Customer Service Specialist in Risk Management
Kansas Association of School Boards Risk Management Group
12.2016 - 09.2019
- Managing the brand, creating digital and physical informational pieces, developing sales strategies that match customer requirements, promoting products and providing customer support, digital marketing specialist working with social media and other targeted venues, and managing the website and updating with various content
- Using:
- - Google analytics
- - Direct marketing
- - Promotional writing
- - Media strategies
Podcast Host
Michelle De La Isla Mayoral Campaign and Mayor Office of Topeka
06.2017 - 01.2019
- Https://soundcloud.com/user-773137411/m4t-podcast-why-we-do-what-we-do
- Https://soundcloud.com/user-773137411/michelle-4-topeka-podcast-episode-4
- Https://soundcloud.com/user-773137411/michelle-de-la-isla-for-topeka-podcast-episode-3
- Https://soundcloud.com/user-773137411/m4t-march-2018-podcast
Writer
TK Business Magazine
07.2016 - 10.2018
Member Board Of Directors
ArtsConnect Topeka
01.2014 - 08.2018
- Working with the arts in Topeka
Community Mobilizer
Prevention and Recovery Services
02.2014 - 12.2016
On Air Host
WIBW Radio
09.2005 - 11.2013
Education
Global MBA - Management Information Systems, General
Friends University
Wichita, KS01.2017
Business Management - undefined
Rasmussen College
01.2016
Mass Media/Political Science - Mass Communication/Media Studies
Washburn University
01.2004
Skills
- Comprehensive writing
- Public relations
- Document formatting
- Editing
- Collaborative writing
- Technical editing
- Process documentation
- Style guide creation
- Content reuse
Certification
Kansas Life/Health and Property/Casualty Insurance licenses.
Timeline
Professional Technical Writer
Gainwell Technologies
10.2019 - 01.2025
Publications Specialist
DXC Technology
10.2019 - 11.2020
Consultant
Azura Credit Union
01.2019 - 01.2020
Podcast Host
Michelle De La Isla Mayoral Campaign and Mayor Office of Topeka
06.2017 - 01.2019
Customer Service Specialist in Risk Management
Kansas Association of School Boards Risk Management Group
12.2016 - 09.2019
Writer
TK Business Magazine
07.2016 - 10.2018
Community Mobilizer
Prevention and Recovery Services
02.2014 - 12.2016
Member Board Of Directors
ArtsConnect Topeka
01.2014 - 08.2018
On Air Host
WIBW Radio
09.2005 - 11.2013
Business Management - undefined
Rasmussen College
Mass Media/Political Science - Mass Communication/Media Studies
Washburn University
Global MBA - Management Information Systems, General
Friends University