Summary
Overview
Work History
Education
Skills
Websites
Certification
Software Proficiency
Timeline
Generic
Cassidee J. Capunay

Cassidee J. Capunay

South Jordan,UT

Summary

Results-driven Senior Technical Writer with over 10 years of experience leading documentation initiatives in fast-paced, regulated industries. Skilled in employing advanced tools and methodologies, including Docs-as-Code and CI/CD workflows, to deliver accurate, accessible, and user-centric content. Proven ability to drive global localization efforts, align documentation with industry standards (508 compliance, RESNA SS-1, ISO 16840), and enhance team productivity through strategic leadership and training. Recognized for exceptional communication, meticulous attention to detail, and the ability to thrive in rapidly evolving environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Technical Writer

MASTERCONTROL
Salt Lake, UT
01.2019 - 01.2025
  • Employed a docs-as-code strategy to synchronize help documentation releases with software updates, reducing documentation release errors by 90%.
  • Authored and maintained over 800 pages of instructional documentation using tools like MadCap Flare, Snagit, GitHub, and Jira, seamlessly integrating into a CI/CD workflow while ensuring 508 compliance for accuracy and accessibility.
  • Led the migration of over 800 topics from Subversion to GitHub, reducing repository maintenance time by 60%.
  • Trained 5+ team members on Git commands, improving content management accuracy, and increasing productivity by 25%.
  • Maintained internal documentation on Confluence, reducing onboarding time for new team members by 20%.
  • Authored and updated release notes for monthly, quarterly, and annual releases.
  • Worked cross-departmentally through Zoom, Slack, and other collaboration tools to tailor consistent, easy-to-understand user interface text, and in-app messaging.
  • Independently overhauled 800+ help documentation files to align with FedRAMP compliance standards, improving regulatory adherence, and enhancing accessibility for 1,000+ users.

Technical Writer II

EC SERVICE
Centerville, UT
02.2018 - 01.2019
  • Performed extensive academic literature reviews on internal testing methodologies and research subjects.
  • Authored and polished over 5 articles based on in-house testing data, leading to 3 journal publications and increased organizational visibility.
  • Collaborated with respective committees to revise national standards for testing, including RESNA SS-1 and international standards, including ISO 16840-7 and ISO 16840-11, improving accuracy and regulatory compliance.
  • Streamlined internal Standard Operating Procedures (SOPs), enhancing testing efficiency, and standardization across teams.

Knowledge Management Specialist

AMERICAN EXPRESS
Salt Lake, UT
11.2012 - 02.2018
  • Partnered with subject matter experts to develop web-based instructional materials, supporting over 10,000 customer care professionals globally.
  • Migrated over 500 records from legacy systems to Oracle databases, improving data integrity and system reliability.
  • Utilized tools such as Microsoft Word, Excel, and Dreamweaver to redesign, update, and archive content, increasing accessibility.
  • Collaborated with technical teams and product managers to launch a centralized knowledge repository, enhancing team productivity.
  • Modernized historical processes, aligning documentation with evolving technology trends, to optimize the user experience.

Education

BS - Software Development

WESTERN GOVERNORS UNIVERSITY
01.2025

BA - Journalism and Communications - Print Journalism, minor in German

UTAH STATE UNIVERSITY
01.2012

Skills

  • Advanced technical writing
  • Data analysis
  • HTML
  • XML
  • CSS
  • SQL
  • JavaScript
  • JQuery
  • Docs-as-code workflows
  • CI/CD
  • 508 compliance and accessibility standards
  • Content localization
  • Version control
  • Cross-functional collaboration
  • Problem-solving
  • Time management
  • Effective verbal and written communication
  • Comprehensive research
  • Meticulous attention to detail
  • Critical thinking

Certification

CompTIA Project+ Certification, 2021

Software Proficiency

MadCap Flare, MadCap Lingo, Snagit, Dreamweaver, Salesforce, Oracle, JIRA, Confluence, VersionOne, Visual Studio, Jenkins, SharePoint, Zoom, Slack, Webex, Git Bash, GitHub, TortoiseSVN, Bitbucket, Jenkins, Adobe Acrobat Pro, Canva, Miro, Microsoft Office Suite (Excel, PowerPoint, Word, OneNote, Outlook), Google Docs, Google Sheets

Timeline

Senior Technical Writer

MASTERCONTROL
01.2019 - 01.2025

Technical Writer II

EC SERVICE
02.2018 - 01.2019

Knowledge Management Specialist

AMERICAN EXPRESS
11.2012 - 02.2018

BS - Software Development

WESTERN GOVERNORS UNIVERSITY

BA - Journalism and Communications - Print Journalism, minor in German

UTAH STATE UNIVERSITY

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Cassidee J. Capunay