Jamie Stallings
Joliet,IL
Summary
Adaptable leader known for enhancing team performance and operational efficiency. Proven ability to train staff effectively while implementing strategic solutions that drive customer service excellence and achieve sales targets.
Results-oriented professional with extensive experience in retail operations management. Skilled in inventory control, team development, and process optimization. Committed to driving sales growth and improving customer engagement through effective leadership.
Overview
16
16
years of professional experience
Work History
Store Manager
Circle K
Tinley Park, IL
02.2015 - 10.2025
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Led team of associates to achieve sales targets and improve customer service quality.
- Implemented inventory management strategies, optimizing stock levels and reducing waste.
- Conducted staff training sessions, enhancing employee skills and performance metrics.
- Analyzed sales trends to develop promotional strategies that increased foot traffic.
- Oversaw cash handling processes, ensuring accuracy and security of financial transactions.
- Developed scheduling plans that maximized staffing efficiency during peak hours.
- Managed inventory control, cash control, and store opening and closing procedures.
Tasker
DHL Supply Chain
Channahon, IL
10.2023 - 08.2025
- Oversaw daily operations to ensure timely order fulfillment and inventory accuracy.
- Trained new team members on safety protocols and operational procedures.
- Streamlined workflows to improve productivity and reduce processing time.
- Implemented quality control measures to enhance service reliability and customer satisfaction.
- Coordinated with cross-functional teams to resolve logistical challenges efficiently.
- Developed training materials that improved onboarding processes for new hires.
- Analyzed performance metrics to identify areas for operational improvements.
- Improved task completion rates by implementing efficient scheduling and time management strategies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Dispatcher
RR Donnelley
Bolingbrook, IL
04.2010 - 11.2017
- Coordinated daily dispatch operations to ensure timely deliveries and optimize routing efficiency.
- Monitored real-time shipment statuses, resolving issues to minimize delays and maintain service quality.
- Developed and maintained relationships with drivers, fostering communication for improved operational flow.
- Implemented process improvements that enhanced dispatch accuracy and reduced turnaround times.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained new team members on dispatch protocols, enhancing team performance and knowledge retention.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH06-2029
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership and coaching
- Shift scheduling
- Employee training
- Retail inventory management
- Leadership development
- Operations management
Timeline
Tasker
DHL Supply Chain
10.2023 - 08.2025
Store Manager
Circle K
02.2015 - 10.2025
Dispatcher
RR Donnelley
04.2010 - 11.2017
Bachelor of Science - Business Administration
Southern New Hampshire University