Jamie Stanley
Ithaca
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
Patient Registration Lead
MyMichigan Health
Mount Pleasant
06.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Patient Registrar
MyMichigan Health
Mount Pleasant
04.2019 - 06.2023
- Registered patients and verified insurance information efficiently.
- Resolved patient inquiries and concerns in a timely manner.
- Coordinated appointment scheduling for various healthcare services.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient health information.
- Answered phones promptly and courteously while addressing patient inquiries related to registration matters.
- Managed daily cash deposits for payments received from various sources such as insurance companies or individuals.
- Trained new employees on proper use of registration systems and processes.
Customer Service/Cashier
Kmart
Mount Pleasant
11.2016 - 01.2018
- Processed customer transactions efficiently at the register.
- Assisted customers with product inquiries and selections.
- Maintained accurate cash drawer and balanced registers daily.
- Managed returns and exchanges according to company policies.
- Trained new cashiers on checkout procedures and customer service standards.
- Greeted customers and provided friendly customer service.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Answered incoming phone calls from customers regarding product availability or store locations.
Education
Alma High School
Alma, MISome College (No Degree) - Business Administration
Mid Michigan College
Mount Pleasant, MISkills
- Microsoft Excel
- Customer management
- Team collaboration
- Problem solving
- Time management
- Employee Training
- MS office
- Employee training
- Multitasking Abilities
- Good Telephone Etiquette
- Attention to detail
Accomplishments
- Received employee of the month with mymichigan health.
- Asked to apply for and received a leadership position with mymichigan health.
Timeline
Patient Registration Lead
MyMichigan Health
06.2023 - Current
Patient Registrar
MyMichigan Health
04.2019 - 06.2023
Customer Service/Cashier
Kmart
11.2016 - 01.2018
Alma High School
Some College (No Degree) - Business Administration
Mid Michigan College