Jamie Stepp
Louisville,KY
Summary
Dynamic Administration Assistant with a proven track record at the Archdiocese of Louisville, enhancing customer satisfaction through exceptional communication and meticulous record management. Skilled in data organization and calendar management, I effectively reduced administrative workload while fostering strong client relations. A dedicated team player committed to confidentiality and operational excellence.
Overview
10
10
years of professional experience
Work History
Administration Assistant
Archdiocese Of Louisville
Louisville
08.2015 - 05.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Created spreadsheets and databases for performance and sales data tracking.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Airline High School
Bossier City, LA05.1990
Skills
- Office administration
- Administrative support
- Data entry
- Word processing
- Scheduling appointments
- Telephone reception
- Confidential document control
- Customer relations
- Data organization
- Confidentiality handling
- Spreadsheet management
- Mail handling
- Verbal communication
- Records management systems
- Document management
- Inventory management
- Calendar management
- File organization
- Document scanning
- Multi-line phone systems
- Spreadsheet tracking
- Substitute teacher coordination
- Document retrieval
- Supply replenishment
- Inventory supplies
- 10-key proficiency
- Administrative operations
- Attendance records preparation
- Reception desk management
- Computer skills
- Customer service
- Microsoft Excel
- Professional and mature
- Deadline oriented
- Spreadsheet development
- Dedicated team player
- Meticulous attention to detail
- Client relations
- Critical thinking
- Prioritization
- Microsoft Word
- Complex Problem-solving
- Internal communications
- Strong problem solver
- Customer and client relations
Timeline
Administration Assistant
Archdiocese Of Louisville
08.2015 - 05.2025
Airline High School