Jamie Stewart
Manchester,Tennessee
Summary
Dedicated professional with demonstrated strengths in customer service and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
16
16
years of professional experience
Work History
Auto Claims Associate
State Farm
Murfreesboro, TN
02.2023 - Current
- Review and process auto claims documents to ensure accuracy of information.
- Assess the validity of claims and determined appropriate action based on policy provisions.
- Conduct investigations, gather evidence, and interview witnesses to determine liability in auto accident cases.
- Process payments for approved claims using established procedures while ensuring accuracy of data entry.
- Assist claimants, providers and clients with problems or questions regarding claims.
- Maintain detailed records of customer interactions, transactions and comments for future reference.
Radiology Scheduler
Baylor Regional Medical Center
Grapevine, Texas
07.2008 - 11.2013
- Scheduled all outpatient radiology procedures for the hospital and outpatient facility such as Ultrasound's, MRI's CT scans, mammogram's, blood transfusions, heart caths, port placements, etc
- Assigned patients to correct diagnosis-related groups using computer software
- Maintained confidentiality of data by following strict information security protocols
- Coordinated and managed positive patient experience
- Troubleshoot problems and developed successful solutions
Tech Aide
The Breast Center of NWA
Fayetteville, AR
07.2023 - 10.2023
- Guided patients through pre-encounter and pre-certification activities
- Assigned patients to correct diagnosis-related groups using computer software
- Met records management goals through skilled supervision of administrative staff
- Scheduled reservations into information systems Assisted with tasks and work duties during slow periods to maintain team productivity
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
Education
Ceres High School
Medial Office Specialist program -
Andon College
Microsoft Excel and Powerpoint Certificate
Skills
- Scheduling
- Multitasking
- Time management
- Task prioritization
- Computer literacy
- Oral and written communication skills
- Professionalism and strong work ethic
- Claims Review
- Customer Satisfaction
- Conflict Resolution
- Customer Needs Assessments
Timeline
Tech Aide
The Breast Center of NWA
07.2023 - 10.2023
Auto Claims Associate
State Farm
02.2023 - Current
Radiology Scheduler
Baylor Regional Medical Center
07.2008 - 11.2013
Ceres High School
Medial Office Specialist program -
Andon College
Microsoft Excel and Powerpoint Certificate
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