Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication and written skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Auto Claims Associate
State Farm
Murfreesboro, TN
12.2023 - Current
Review claims to determine coverage - Interpret policy language.
Resolve claims in a timely manner.
Identify fraudulent claims.
Maintain knowledge of state regulations and licenses.
Process payments.
Worked closely with appraisers, rental facilities, body shops and salvage vendors.
Phlebotomist
Stern Cardiovascular Foundation
Memphis, TN
12.2012 - 01.2020
Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
Documented patient information into electronic medical records.
Performed venipuncture. Blood collection and vital.
Adhered to all healthcare regulations, including HIPAA and OSHA standards.
Performed other patient testing, such as Holter and blood pressure monitoring, as ordered by physicians.
Medical Assistant Instructor
Concorde Career Colleges
Southaven, MS
06.2014 - 11.2016
Delivered education in line with governmental, accreditation and institutional policies and procedures.
Assessed student performance through written tests, practical exams, and hands-on demonstrations.
Demonstrated proper techniques for taking vital signs, performing venipuncture, administering injections, and collecting specimens.
Education
Certificate of Technical Studies - Medical Assistant
Concorde Career College
Memphis, TN
09-2002
Skills
Multitasking Abilities
Customer service
Professionalism and ethics
Problem-solving
Digital Record Management
Wound care
Procedure assistance
CPR Training
Clinical operations
Patient assessments and care
Insurance verification and authorization
Timeline
Auto Claims Associate
State Farm
12.2023 - Current
Medical Assistant Instructor
Concorde Career Colleges
06.2014 - 11.2016
Phlebotomist
Stern Cardiovascular Foundation
12.2012 - 01.2020
Certificate of Technical Studies - Medical Assistant
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm