Julia Hadley
Tullahoma,TN
Summary
Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines. Driven [Job Title] and customer service professional with insurance agency experience. Decisive negotiator and salesperson.
Overview
1
1
year of professional experience
Work History
Auto Claims Associate
State Farm
05.2023 - Current
- Prevented potential fraudulent activity by meticulously examining documentation for inconsistencies or discrepancies during the claims process.
- Conducted thorough investigations of auto accidents to determine liability accurately and expedite claim resolution.
- Received recognition for outstanding performance in meeting departmental goals on a consistent basis, contributing to overall team success.
- Coordinated appraisals of vehicle damages by working closely with repair shops and third-party adjusters, ensuring accurate assessments for reimbursement purposes.
- Reduced turnaround time for claim resolution through proactive follow-ups with involved parties, including medical providers and law enforcement officials.
- Managed a high volume of daily claims while maintaining accuracy and organization, leading to increased productivity levels.
- Collaborated with internal departments, such as underwriting and legal teams, to resolve complex claims issues.
- Maintained a high level of industry knowledge by participating in continuing education programs, staying informed on changing regulations and best practices.
- Improved workflow efficiency by utilizing advanced software systems for claim management and tracking.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ05.2024
Skills
- Customer Service
- Attention to Detail
- Organizing and Prioritizing Work
- Critical Thinking
- Active Listening
- Decision-Making
- Claims Processing
- Documentation skills
- Documentation abilities
- Documentation processing
- Teamwork and Collaboration
- Claims
Timeline
Auto Claims Associate
State Farm
05.2023 - Current
Bachelor of Science - Psychology
Grand Canyon University