Diane Grant
Chandler,Arizona
Summary
A proactive highly motivated knowledgeable professional. With emphasis in customer service and banking with over 17 years' experience in loan servicing, loss mitigation, home equity banking operations.
Overview
15
15
years of professional experience
Work History
Auto Claims Associate
State Farm
Chandler, AZ
10.2023 - Current
- Gather pre-claim handling information
- Apply knowledge of state and federal laws, statutes, and insurance regulations through handling process
- Receive inbound calls as well as make outbound calls to policyholders and claimants.
Medical Services Coordinator Specialist
Excellus Blue Cross Blue Shield
Rochester, NY
08.2021 - 09.2023
- Intake assessments completed for Foodlink and Mom's meals programs
- Submitted case management referrals for members
- Managed blended calls in call center helping members with their personal health goals.
Quality Control Specialist
Closing USA LLC
Victor, NY
06.2017 - 08.2021
- Received and processed collateral packages for mortgage refinance customers
- Stacked, scanned, and shipped collateral packages
- Managed receiving and recording and shipping reports.
Mortgage Loan Processor
Sutherland Global Services
Pittsford, NY
04.2016 - 01.2017
- Served as first point of contact to the customer during the loan application process
- Reviewed residential loan application file for accuracy
- Provided customers with prompt and periodic status updates on their loan application
- Ordered payoff statements, verification of employment and mortgage and credit supplements.
Customer Service Representative
Staples
10.2015 - 04.2016
- Serviced inbound calls, processed phone orders and special orders, research, and resolution
- Informed customers of tracking, pricing, and product information.
Relationship Manager/Processor
JP Morgan Chase Bank
07.2009 - 06.2015
- Processed mortgage loan servicing applications and educated customers on available options to avoid foreclosure
- Managed a pipeline in various stages as single point of contact
- Reviewed all required documents, credit reports, verification of employment/mortgage, appraisals, flood zone determination and title reports
- Processed customer mortgage payments by phone.
Education
Skills
- Claims Investigation
- Policy Interpretation
- Transactions reconciliation
- Claims review
- Effective Communication
- Relationship Management
- Document Preparation
- Credit analysis
- Payment Processing
- Customer Service
Accomplishments
Auto Claims Adjuster Property and Casualty
Certification
- Licensed Claims Adjuster Property and Casualty - current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Auto Claims Associate
State Farm
10.2023 - Current
Medical Services Coordinator Specialist
Excellus Blue Cross Blue Shield
08.2021 - 09.2023
Quality Control Specialist
Closing USA LLC
06.2017 - 08.2021
Mortgage Loan Processor
Sutherland Global Services
04.2016 - 01.2017
Customer Service Representative
Staples
10.2015 - 04.2016
Relationship Manager/Processor
JP Morgan Chase Bank
07.2009 - 06.2015