MEGAN RICHARDS
Manhattan,KS
Summary
I am a dedicated worker with excellent communication, time-management, and computer skills. I am aiming to leverage my skills and abilities to continue to challenge myself and grow in my career. I am frequently praised as hard-working and determined by my peers. I can be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
Work History
AUTO CLAIMS ASSOCIATE
State Farm
Richardson, TX
10.2022 - Current
- Answer inbound and made outbound calls to customers within a fast-paced call center environment.
- Support customers through personalized, caring and simple interactions.
- Proactively investigate claims.
- Apply applicable policy coverages.
- Accurately document claim files
- Multi-task across multiple platforms.
- Received four raises based on performance, increasing pay from $39,000 annually to $44,745.00.
- Licensed in Property/Casualty Adjusting in all states requiring licensure to adjust claims.
- Work 75% remote, 25% in office.
- Maintain high performance standards across the board.
HEALTH CLAIMS ASSOCIATE
Fringe Benefit Group
Dallas, TX
04.2022 - 10.2022
- Followed privacy and HIPAA guidelines.
- Used a task system to be accountable and deliver on commitments in a work-from-home environment.
- Used an educational tone to promote understanding and acceptance of positive and negative outcomes in regards to customer's health-insurance policies.
- Gained experience in health/medical benefits claim inquiries and retirement account setup and handling.
- Autonomous, 100% remote environment.
SENIOR CUSTOMER SERVICE ASSOCIATE
HiEnd Accents
Dallas, TX
01.2022 - 04.2022
- Took sales orders in person, over the phone, and through a chat system - generating additional revenue every month.
- Worked closely with other departments to complete orders and resolve customer issues in a timely manner.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Kept customers informed throughout issue-resolution process.
- Trained new customer service employees in a corporate environment.
CUSTOMER SERVICE REPRESENTATIVE
Advanced Call Center Technologies, LLC
Junction City, KS
06.2020 - 01.2022
- Helped manage customers' Bank of America accounts promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent attention to customers through phone conversations.
- Assisted with customer requests and answered questions thoroughly to improve satisfaction.
SOLUTIONS SPECIALIST
Verizon Wireless
Manhattan, KS
10.2017 - 01.2020
- Greeted customers to determine wants or needs in regards to electronic devices.
- Maintained knowledge of current sales and promotions.
- Troubleshooted customer devices and diagnosed malfunctions.
- Used active listening skills to increase sales revenue while maintaining a valuable relationship with the customer.
- Assisted teammates with sales-processing tasks to meet daily sales goals and increased purchase amounts by cross-selling with similar products.
STORE MANAGER
Paramour Coffee
Wamego, KS
10.2016 - 10.2017
- Prepared store for opening and closing: counted cash drawers and delivered bank deposits.
- Interviewed and trained new employees.
- Adhered to company food, safety, quality and sanitation policies.
- Tracked store inventory and ordered new products to prevent shortages.
ASSISTANT MANAGER
Cato Fashions
Junction City, KS
08.2015 - 12.2016
- Maintained knowledge of sales and promotions, return policies and security practices.
- Engaged customers immediately to build connections and uncover specific needs.
- High-volume cash handling and regularly made bank deposits.
- Promoted to full-time Assistant Manager after two weeks in the part-time Associate position.
Education
General, Secondary School -
South Wolds Academy
01.2013
Skills
- Customer Service
- Regulatory Compliance
- Accuracy and Precision
- Secure Data Practices
- Typing Skills
- Call Control Skills
- Problem Solving
- Policy Interpretation
- Claims Investigation
- Customer Service
Affiliations
- I love to participate in outdoor fitness challenges.
- I enjoy reading, and participate in book clubs that challenge my usual go-to for books.
Timeline
AUTO CLAIMS ASSOCIATE
State Farm
10.2022 - Current
HEALTH CLAIMS ASSOCIATE
Fringe Benefit Group
04.2022 - 10.2022
SENIOR CUSTOMER SERVICE ASSOCIATE
HiEnd Accents
01.2022 - 04.2022
CUSTOMER SERVICE REPRESENTATIVE
Advanced Call Center Technologies, LLC
06.2020 - 01.2022
SOLUTIONS SPECIALIST
Verizon Wireless
10.2017 - 01.2020
STORE MANAGER
Paramour Coffee
10.2016 - 10.2017
ASSISTANT MANAGER
Cato Fashions
08.2015 - 12.2016
General, Secondary School -
South Wolds Academy