Walter Smalls
Lawrenceville,GA
Summary
Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auto Claims Associate
State Farm
10.2021 - Current
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Checked documentation for accuracy and validity on updated systems.
Help Desk Support Specialist
Publix Distribution Center
05.2021 - 10.2021
- Enhanced customer satisfaction by promptly resolving technical issues and providing professional assistance.
- Streamlined help desk operations for increased efficiency and improved response times.
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
- Collaborated with IT team members to develop comprehensive solutions for complex problems.
- Optimized workflow processes, resulting in faster ticket resolutions and increased productivity.
Web Developer Intern
Robinson Web Development
11.2020 - 05.2021
- Enhanced website functionality by optimizing existing code and implementing new features.
- Streamlined webpages for faster load times and improved user experience.
- Collaborated with cross-functional teams to design, develop, and launch innovative web applications.
- Conducted thorough quality assurance testing to identify and resolve issues before deployment.
- Assisted in the migration of websites from one platform to another, ensuring a seamless transition for users.
Store Manager
AT&T
01.2019 - 10.2020
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Sales Associate
Sprint
09.2017 - 01.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Stocker
Walmart
09.2015 - 09.2018
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Education
No Degree - Information Technology
Georgia Gwinnett College
Lawrenceville, GAHigh School Diploma -
Brookwood High School
Snellville, GA05.2011
Skills
- Analytical Skills
- Data Analysis
- Time Management
- Interpersonal Skills
- Claims Investigation
- Customer Service
- Policy Interpretation
- UX/UI
- Javascript
- Android
- Android Studio
- TDD
- GIT
- OOP Design
Certification
- Javascript
- Algorithm
- Data Structures
Timeline
Auto Claims Associate
State Farm
10.2021 - Current
Help Desk Support Specialist
Publix Distribution Center
05.2021 - 10.2021
Web Developer Intern
Robinson Web Development
11.2020 - 05.2021
Store Manager
AT&T
01.2019 - 10.2020
Sales Associate
Sprint
09.2017 - 01.2019
Stocker
Walmart
09.2015 - 09.2018
No Degree - Information Technology
Georgia Gwinnett College
High School Diploma -
Brookwood High School
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