DEWONSHAY HARPER
GARLAND,US
Summary
Professional claims associate with extensive knowledge in auto insurance and claim management. Adept at delivering timely resolutions to claim disputes. Known for strong team collaboration and adaptability, ensuring reliable support and high-quality outcomes in dynamic environment. Also a Team Leader experienced in directing activities of workgroups, and Underwriting professional with extensive experience in supporting underwriting processes and administrative functions. Expertise in document management and attention to detail ensures precise and timely task completion.
Overview
9
9
years of professional experience
Work History
AUTO CLAIMS ASSOCIATE
State Farm
01.2024 - Current
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes
- Enhanced customer satisfaction by efficiently managing and resolving auto claims in a timely manner
- Collaborated with internal departments, such as underwriting and legal teams, to resolve complex claims issues
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism
- Demonstrated excellent written communication skills by drafting concise summaries and reports related to findings during the document review process
- Managed auto claims processing, ensuring compliance with company policies and state regulations.
- Evaluated insurance claims for accuracy and compliance with policies.
- Conducted thorough investigations to assess claim validity and potential fraud.
Financing Team Lead
Carmax CEC
Norcross, GA
01.2020 - 12.2023
- Led finance team in developing and implementing budgeting strategies to enhance financial performance.
- Mentored junior analysts, fostering skills in financial modeling and analytical techniques.
- Mentored junior staff members to foster professional development within the finance department.
- Assisted clients with financing options by connecting them with reputable lenders, improving their chances of securing an ideal car loan rate.
- Conducted thorough evaluations of client credit history to determine the best financing options available.
- Worked with clients and finance companies to find optimal solutions for financing.
Senior Mortgage Loan Underwriter
T.D Banks
08.2018 - 01.2020
- Identified potential areas of improvement in existing processes, implementing changes that increased overall efficiency within the department.
- Reduced risk exposure by conducting thorough credit analyses and ensuring compliance with lending regulations.
- Enhanced customer satisfaction by providing timely feedback on loan applications and maintaining open lines of communication.
- Collaborated with loan processors and originators to expedite the loan approval process while maintaining high-quality standards.
- Conducted scenario analyses to assess potential risks associated with specific loan applications, informing appropriate underwriting decisions based on findings.
- Assisted in the development of training materials for new hires, ensuring all team members were well-equipped to perform their roles effectively.
- Provided guidance on policy interpretation and compliance issues related to shared services functions, reducing risk exposure for the organization.
Retention Specialist
ADT
05.2017 - 07.2018
- Counseled debtors on payment options and arranged installment agreements
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Negotiated to collect balance in full
- Processed payments and applied to customer balances
- Managed financing documentation processes to ensure compliance with internal policies and regulatory requirements.
- Managed accounts reconciliation, ensuring consistency in financial records.
- Developed targeted communication strategies to engage at-risk customers and reduce churn.
- Analyzed customer feedback to identify retention opportunities and enhance satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
Fanatics call center
08.2016 - 05.2017
- Implemented process improvements to enhance response time and customer satisfaction.
- Trained new team members on product knowledge and customer service protocols.
- Monitored service metrics to identify trends and recommend actionable solutions.
Education
HIGH SCHOOL DIPLOMA - undefined
Norcross High School
Norcross, GA01.2016
Skills
- Policy Interpretation
- Risk Assessment and mitigation
- Underwriting guidelines
- FNMA guidelines
- Loan underwriting expertise
- Coaching and mentoring
- Performance improvement
- Visionary leadership
- Claims investigation
- Claims processing
- Risk assessment
- Advanced oral and written communication skills
- Casualty and property loss
- Vehicle financing options
- Debt financing
- Attention to detail
- Team supervision
- Analytical thinking
Timeline
AUTO CLAIMS ASSOCIATE
State Farm
01.2024 - Current
Financing Team Lead
Carmax CEC
01.2020 - 12.2023
Senior Mortgage Loan Underwriter
T.D Banks
08.2018 - 01.2020
Retention Specialist
ADT
05.2017 - 07.2018
CUSTOMER SERVICE REPRESENTATIVE
Fanatics call center
08.2016 - 05.2017
HIGH SCHOOL DIPLOMA - undefined
Norcross High School