Tanajaii Smith
Garland
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Claims Associate
State Farm
03.2024 - Current
- Processed insurance claims efficiently, ensuring compliance with company policies and regulations.
- Evaluated claim documentation for accuracy, identifying discrepancies to mitigate potential losses.
- Collaborated with cross-functional teams to resolve complex claims issues promptly and effectively.
- Analyzed trends in claims data to identify opportunities for reducing fraud and improving accuracy.
- Facilitated communication between policyholders and adjusters, promoting transparency throughout the claims process.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
- Developed in-depth understanding of insurance policies and procedures.
Client Service Manager
CheckSammy
02.2022 - 12.2023
- Takes lead on project and helps other accounts when needed.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Took ownership of customer issues and followed problems through to resolution.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Emergency Road Service Dispatcher
AAA
04.2021 - 02.2022
- Take inbound calls assisting customers needing a tow, fuel, battery assistance, and flat tires
- Entered information in system to verify locations and notify nearest responders.
- Developed and implemented customer service policies and procedures.
- Monitored and tracked dispatch communication systems.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Provided customers with information on products and services.
- Assisted in resolving customer complaints and grievances.
- Monitored vehicle locations to coordinate timely arrivals.
Assistant Manager
Rue 21
10.2018 - 04.2021
- Hands on customer service, inventory, sales support, shipment and up selling
- Paperwork, dealing with other stores, scheduling, training.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
High School Diploma -
North Mesquite High School
Early Childhood Education, Criminal Justice
Tyler Junior College
Skills
- Logical problem-solving skills and ability to multi-task
- Data Entry
- Management
- Client Services
- Training and Mentoring
- Account Management
- Customer Relations
- Problem-solving abilities
- Conflict resolution
- Claims processing
- Claims investigation
- Policy interpretation
Timeline
Claims Associate
State Farm
03.2024 - Current
Client Service Manager
CheckSammy
02.2022 - 12.2023
Emergency Road Service Dispatcher
AAA
04.2021 - 02.2022
Assistant Manager
Rue 21
10.2018 - 04.2021
Early Childhood Education, Criminal Justice
Tyler Junior College
High School Diploma -
North Mesquite High School
References
- Amanti Johnson, (214)-603-7936
- Anthronette King, (972)-552-0604
- Tangeria Anderson, (773)-655-3045