Jamie Summers
Springfield,OH
Overview
2
2
years of post-secondary education
35
35
years of professional experience
Work History
Stand-Up Forklift Operator
Shippers Automotive Group
Urbana, Ohio
01.2005 - Current
- Operated stand-up forklift for effective material handling and streamlined inventory management.
- Loaded and unloaded shipments to ensure timely distribution of automotive parts.
- Conducted routine inspections on equipment for safety and operational readiness.
- Followed safety protocols while operating equipment and lifting heavy objects.
- Implemented best practices for safe lifting techniques and equipment usage.
- Collaborated with team members to enhance workflow and maintain productivity in fast-paced warehouse environment.
- Maintained an organized work area by safely stacking merchandise onto racks or shelves.
- Utilized RF scanner for inventory control purposes.
- Processed orders by quickly and accurately picking items to meet customer satisfaction.
- Restocked supplies to maintain adequate levels of inventory throughout the facility.
- Assisted in maintaining a clean and organized workspace to promote safety standards.
Shift Supervisor
Tim Hortons
Springfield, OH
05.1998 - 12.2004
- Coordinated shift schedules to optimize staffing during peak hours.
- Supervised daily operations to ensure efficient workflow and service quality.
- Trained and mentored team members on customer service best practices.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Managed inventory levels and stock rotation to maintain product availability.
- Monitored staff performance to ensure quality standards were met.
- Monitored food safety standards to ensure compliance with health regulations.
- Facilitated team building activities to promote a positive work environment.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
- Assisted customers with product selection when needed.
- Maintained accurate records of daily transactions and deposits.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Monitored security and enforced loss prevention strategies during shift.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Uphold company standards and compliance requirements for operations.
- Upheld company standards and compliance requirements for operations.
3rd shift receptionist
Pythian Nursing Home
Springfield, OH
01.1998 - 04.1998
- Greeted residents and visitors, creating a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate staff members
- Assisted with administrative tasks, including filing and data entry.
- Handled mail distribution and ensured timely delivery to residents and staff.
- Collaborated with healthcare team to address resident needs promptly.
- Ensured waiting areas remained clean and organized for efficiency.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Customer Service
Rax Restaurant
Springfield, OH
02.1995 - 01.1998
- Handled escalated customer service issues efficiently and effectively.
- Developed customer service procedures, policies and standards.
- Handled escalated customer service issues professionally and courteously.
- Resolved customer service inquiries in a timely manner.
- Provided customer service support to ensure satisfaction.
- Greeted customers and provided exceptional customer service.
Candy Striper
Mercy Hospital Springfield
Springfield, OH
01.1992 - 01.1994
- Assisted patients with daily activities and provided emotional support.
- Delivered supplies and materials to various hospital departments efficiently.
- Engaged with visitors and directed them to appropriate areas within the hospital.
- Maintained cleanliness and organization in patient care areas and waiting rooms.
- Collaborated with nursing staff to ensure patient comfort and satisfaction.
- Offered information about hospital services to patients and their families.
- Maintained cleanliness of lobby area by dusting furniture and vacuuming carpets.
- Played games with patients to boost mood, improve memory, and provide light entertainment.
- Collected meal trays from patient rooms after meals were finished.
- Served food to patients at meal times under supervision of nursing staff.
Education
Northwestern Local High School
Springfield, OhCertificate - Business Office Specialist
Springfield Clark JVS
Springfield, OH 08.1995 - 05.1997
Skills
- Certified forklift operator
- Forklift operation
- Shipping operations
- Dock operations
- Shipping and receiving
- Order processing
- Inventory management
- Order picking
- Stock rotation
- Warehouse operations
- Safety inspections
- OSHA compliance
- Warehouse safety
- Workplace cleanliness
- Workflow optimization
- Performance monitoring
- Task delegation
- Effective communication
- Customer satisfaction
- Problem solving
- Issue troubleshooting
- Punctuality and reliability
- Team player
- Efficient data entry
- General laborer
- Record keeping
- Warehouse best practices
- Dock work
- Warehouse support
- Warehouse support
- Food safety
- Equipment operation
- Time management
- Cash handling
- Meal preparation
- Restaurant management
- Excellent multi-tasker
- Hospitality and accommodation
- Attention to detail focus
- Order management
- Order accuracy assurance
- Menu design
- Food safety compliance
- Reliable team worker
- Fast and efficient service worker
- Patience and empathy
- Sanitation and cleanliness
- Cutting and slicing techniques
- Customer service
- Restaurant operations
- Kitchen Cleanliness
References
References available upon request.
Timeline
Stand-Up Forklift Operator
Shippers Automotive Group
01.2005 - Current
Shift Supervisor
Tim Hortons
05.1998 - 12.2004
3rd shift receptionist
Pythian Nursing Home
01.1998 - 04.1998
Certificate - Business Office Specialist
Springfield Clark JVS
08.1995 - 05.1997
Customer Service
Rax Restaurant
02.1995 - 01.1998
Candy Striper
Mercy Hospital Springfield
01.1992 - 01.1994
Northwestern Local High School