Jamie Swan
Plainfield,IN
Summary
Proven leader with a track record of enhancing customer engagement and safety. Leveraged exceptional communication and presentation skills to tailor experiences across diverse groups, significantly improving visitor satisfaction. Expert in emergency response and crisis management, ensuring swift, effective action in critical situations. Demonstrates creative solutions to drive team performance and streamline operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tour Guide
Trine University
08.2024 - Current
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
Lifeguard Crew Leader
Richard A. Carlucci Recreation And Aquatic Center
11.2019 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring the pool area and enforcing rules.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences.
Kohls Associate
Kohls
10.2023 - 01.2024
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
Bachelor of Science - Psychology
Trine University
Angola, IN05.2026
High School Diploma -
Plainfield High School
Plainfield, IN05.2022
Skills
Presentation Skills
Time Management
Team Leadership
Exceptional communication
Safety Consciousness
Creative solutions
Customer Engagement
Emergency Response
Crisis Management
Certification
Psychological First-Aid Certified
CPR and AED Certified
First Aid Certified
Timeline
Tour Guide
Trine University
08.2024 - Current
Kohls Associate
Kohls
10.2023 - 01.2024
Lifeguard Crew Leader
Richard A. Carlucci Recreation And Aquatic Center
11.2019 - 08.2024
Bachelor of Science - Psychology
Trine University
High School Diploma -
Plainfield High School