Jamie Tanner
Hager City,WI
Summary
Diligent Patient access representative with solid background in patient access. Facilitated seamless patient admissions, ensuring accurate data entry and efficient processing. Demonstrated proficiency in managing patient inquiries and coordinating with medical staff.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Access Representative
UnitedHealthcare
02.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
Insurance Underwriter
Progressive Casualty Insurance Company
10.2016 - 10.2021
- Monitored underwriting teams' performance and provide mentoring to achieve Personal and department production goals
- Reviewed policies to determine if they met company underwriting guidelines
- Canceled and non-renewed unacceptable risks
- Calculated group and individual renewal rates based on customers background, industry and demographic information
- Identified portfolio risks resulting from clients underlying business practices, underwriting investigations or fraud exposure
- Resolved conflicts and negotiated agreements between parties in order to reach a win-win solution to disagreements and clarify misunderstandings.
Multi Product Specialist
Progressive Casualty Insurance Company
09.2014 - 10.2016
- A work from home Multi product agent selling Progressive home insurance
- Duties included quoting home insurance through multiple home carriers
- Keeping up to date on each carriers underwriting guidelines and knowing which carrier will be a good fit for our insured
- Working in the multiple carriers quoting platforms and using multiple Progressive and internet systems for research
- Working with our insured to bundle home, auto and special lines
- Work with carrier underwriters, mortgage brokers and realtors in all 50 states and DC to quote and sell home insurance
- Proficient with OWB and Policy Pro.
Senior Claims Adjuster
Progressive Casualty Insurance Company
10.2012 - 09.2014
- Senior claims adjuster handling multi-exposure claims
- Determining and advising all parties of liability determination
- Coordinating repairs and rentals for insureds and claimants
- Working with multiple systems such as OWB, claim station, Arms, Hertz, Microsoft office, Pd suite, ISO, Accurint, paypro, etc
- Working with other insurance carriers claim departments
- Taking statements from insureds, witnesses, guest passengers and claimants on a recorded line
- Investigating policies for coverage.
Sales Representative
Progressive Casualty Insurance Company
07.2011 - 09.2012
- Licensed 20-44 Direct sales agent in 23 states, answering inbound calls, new quotes, revising quotes, providing education about coverages available in that specific state
- Selling policies based on needs of the customer and making sure the customer knows about the Progressive benefits all while providing outstanding customer service
- Locating past and current customer information in OWB
- Responsibility is to always stay knowledgeable about laws and coverage changes in each state that I am licensed
- To always educate the customer.
Customer Service Rep/ Agent
Citadel Insurance Services
12.2008 - 06.2011
- Customer Service Representative
- To maintain our agency's database whether they are a new client or an existing client in quick file, contact old leads in agency iq, make contact with all renewals, make contact with all policies in jeopardy of canceling and help them with payment if necessary, process all incoming mail, scan and attach all letters to client files in quick file, answer multi-line phone, answer all policy questions if needed, quote and sell Home and Auto policies.
Sales Coordinator
Hilton Garden Inn
12.2007 - 11.2008
- Sales Coordinator / Guest Service agent
- To establish clientele to hold events at our establishment, coordinate those events with the Head Chef, set up and remain at the site throughout the event
- Answer a multi-line telephone, send and reply to email via web based internet
- Make reservations and satisfy the needs of our guest to make sure they have the best stay possible at our hotel
- Assist guest with billing needs and collections
- Oversee staff as I was an On Duty Manager in the absence of the General Manager.
Education
Bachelor Of Applied Studies - Nursing
Polk State
220 Insurance License -
Polk State College
01.2008
High School Diploma -
West Area Adult
01.2000
Skills
- Customer relations
- Policy investigations
- Insurance policy coverage knowledge
- Automobile claims specialist
- Property insurance
- Home and recreational insurance sales
- HIPAA compliance
- Insurance verification
- Customer service
- Patient registration
- Patient check-in
- Appointment scheduling
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- Team collaboration
- Quality assurance
- Money handling
- Insurance billing
Certification
- Licensed 20-44 sales agent
- Claims adjuster license
- State of Florida notary
Accomplishments
- Net Promoter score award for customer satisfaction in claims.
- Sales ambush award for providing excellent customer service and being a helpful team player in sales.
Timeline
Patient Access Representative
UnitedHealthcare
02.2022 - Current
Insurance Underwriter
Progressive Casualty Insurance Company
10.2016 - 10.2021
Multi Product Specialist
Progressive Casualty Insurance Company
09.2014 - 10.2016
Senior Claims Adjuster
Progressive Casualty Insurance Company
10.2012 - 09.2014
Sales Representative
Progressive Casualty Insurance Company
07.2011 - 09.2012
Customer Service Rep/ Agent
Citadel Insurance Services
12.2008 - 06.2011
Sales Coordinator
Hilton Garden Inn
12.2007 - 11.2008
Bachelor Of Applied Studies - Nursing
Polk State
220 Insurance License -
Polk State College
High School Diploma -
West Area Adult
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