JAMIE THARP
Tallahassee
Summary
Detail-oriented professional skilled in policy writing, compliance assessment, and process automation. Proven ability to enhance organizational processes and deliver exceptional customer service in government operations.
Overview
20
20
years of professional experience
4
4
Certifications
Work History
Government Analyst II
FDLE
Tallahasssee
03.2025 - Current
- Assisting in drafting, updating, and maintaining policies and procedures in PowerDMS.
- Make sure that polices are aligning with best practices and CFA and CALEA Standards.
- Answering and educating members with understanding and any questions that they may have pertaining to policies. Assisting the Accreditation Manager with any the accreditation process.
- Collaborated with teams to develop policies and enhance compliance measures.
- Implemented strategies for automating organizational processes.
Government Operations Consultant II
FDLE
Tallahassee
09.2023 - 03.2025
- Managed answering and monitoring voicemail for FDLE Office of Inspector General’s (OIG) customer service line.
- Recorded customer complaints involving FDLE members in IAPro/Blue Team.
Guided citizens to appropriate authorities for complaints not associated with FDLE members. - Manage FDLE Complaints, OIG Customer Complaints, and OIG Report Fraud email accounts.
- All emails received are documented and forwarded to the proper authority to handle the issue.
- Document written correspondences from citizens and inmates.
- Complaints received by Department of Correction (DOC) inmates are scanned, recorded, and transmitted to DOC for review.
- Maintain documentation of all written correspondences and ensure responses to citizens are delivered efficiently.
- Executes diverse special projects and responsibilities as directed by supervisor.
Government Operations Consultant I
FDLE
Tallahassee
10.2022 - 09.2023
- Handles inquiries from national and state agencies, attorneys, and general public related to records requests for state of Florida.
- Implemented legal docketing systems, CCIS, ATMS, AIM, LIMS, DOC, wanted person checks, and sexual offender sites for executing public records inquiries.
- Employ systems to verify if records reside on share drive or elsewhere.
- Acquire required records from ROC when files exist at different location.
- Tracked and documented all dates for public records requests accurately.
Corresponded with requestors to clarify public record needs.
Collaborated with agency staff to determine volume and nature of responsive records. - Performs a wide variety of special projects and duties as they relate to records management and archiving activities.
Business Consultant
Florida Department of Law Enforcement Capitol Police
Tallahassee
02.2020 - 10.2022
- Optimized organization and maintenance of filing and document management systems by coordinating, archiving, and purging files.
- Optimized administrative workflows to fulfill organizational goals and boost office productivity.
- Managed project materials through coordination of physical and digital files, supervising spreadsheets and refreshing reports.
- Orchestrated customer communication, directing messages to appropriate departmental staff.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Planned events and department activities by acquiring venues, developing guest list and organizing catering services.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
- Verified operation of office equipment by completing preventive maintenance requirements.
- Controlled building access by supplying key cards to employees, Press and Vendors.
- Conducted and initialized background checks for press and vendor access.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting customers.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, press and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance.
- Restocked supplies and requested purchase orders to maintain adequate stock levels.
- Arranged rapid office equipment repair and maintenance with vendors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Duty Officer
Florida, Law Enforcement Capitol Police
Tallahassee
08.2013 - 02.2020
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
- Monitor and respond to a variety of technical systems and alarms.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Trained and mentored new personnel hired to fulfill various roles.
Law Enforcement Officer
Florida, Law Enforcement Capitol Police
Tallahassee
09.2010 - 08.2013
- Used field equipment, devices and supplies to test surfaces for trace evidence, collect fingerprints and document findings.
- Provided optimal support to investigations by staying up to date on processing procedures and how to handle high priority evidence.
- Processed film, photographs, videos and other documentation from crime scenes to identify evaluate and record evidence.
- Investigated all security and safety violations.
- Responded quickly and effectively to all security violations and duress alarms.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Checked all baggage using X-ray machines, metal detectors and Garrett wands.
- Processed and logged accurate and detailed incident reports.
- Responded to calls in both routine and emergency situations.
- Noted and followed up on any unusual behavior.
Reserve Police Officer
Florida Department of Law Enforcement Capitol Police
Tallahassee
06.2010 - 09.2010
- Patrolled locations to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
- Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
- Performed searches of people, vehicles, buildings and large outdoor areas to maintain safety, identify hazards and detect criminal activities.
- Investigated crimes and accidents while administering first aid, securing perimeters and accident scenes and identifying and preserving evidence.
- Processed film, photographs, videos and other documentation from crime scenes to identify evaluate and record evidence.
- Collaborated with law enforcement investigators and court officials to determine evidence requirements and deliver timely, helpful support.
Duty Officer
Florida Department, Law
Tallahassee
02.2007 - 09.2010
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
- Monitor and respond to a variety of technical systems and alarms.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Fingerprint Analyst Trainee
Florida Department, Law Enforcement
Tallahassee
06.2006 - 02.2007
- Carried out laboratory examinations and analysis submitted by law enforcement and examiners.
- Established positive identifications of individuals through the comparison of fingerprints.
- Processed identifications through the Automated Fingerprint Identification System (AFIS).
Duty Officer
Florida, Law Enforcement Capitol Police
Tallahassee
09.2005 - 06.2006
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
- Monitor and respond to a variety of technical systems and alarms.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Education
Bachelor of Arts - Business Management, Criminal Justice
Tallahassee Community College
01.2018
Maranatha Christian Academy
01.2016
Basic Law Enforcement - Criminalistics
Saint Leo University
01.2008
Pat Thomas Law Enforcement Academy
01.2002
Associate of Arts - Criminal Justice
Tallahassee Community College
01.2001
High School Diploma -
Tallahassee Community College
01.1997
Skills
- Policy writing
- Data analysis
- Process automation
- Compliance assessment
- Public records management
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Attention to detail
Certification
FCIC/NCIC Full Access Certification
Affiliations
Currently working on CALEA Accreditation Manager Certification
Timeline
Government Analyst II
FDLE
03.2025 - Current
Government Operations Consultant II
FDLE
09.2023 - 03.2025
Government Operations Consultant I
FDLE
10.2022 - 09.2023
Business Consultant
Florida Department of Law Enforcement Capitol Police
02.2020 - 10.2022
Duty Officer
Florida, Law Enforcement Capitol Police
08.2013 - 02.2020
Law Enforcement Officer
Florida, Law Enforcement Capitol Police
09.2010 - 08.2013
Reserve Police Officer
Florida Department of Law Enforcement Capitol Police
06.2010 - 09.2010
Duty Officer
Florida Department, Law
02.2007 - 09.2010
Fingerprint Analyst Trainee
Florida Department, Law Enforcement
06.2006 - 02.2007
Duty Officer
Florida, Law Enforcement Capitol Police
09.2005 - 06.2006
Bachelor of Arts - Business Management, Criminal Justice
Tallahassee Community College
Maranatha Christian Academy
Basic Law Enforcement - Criminalistics
Saint Leo University
Pat Thomas Law Enforcement Academy
Associate of Arts - Criminal Justice
Tallahassee Community College
High School Diploma -
Tallahassee Community College