Terry Daniels
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Government Analyst II
Florida Department Of Financial Services
04.2022 - Current
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Queried databases for information needed for report processing.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Gathered, organized and input information into digital database.
Employment Program Specialist
Florida Department Of Economic Opportunity
08.2017 - 04.2022
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Established goals and created action plans to achieve goals.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Developed and maintained relationships with external partners to facilitate program operations.
- Processed out-of-state claims.
- Developed a training plan to educate new hires on the business processes.
Case Manager Specialist
Tallahassee Developmental Center
03.2017 - 08.2017
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Employment Security Representative, OPS
Florida Department Of Economic Opportunity
12.2013 - 03.2017
- Process out-of-state claims and wage work items.
- Build and maintain professional working relationships with Combined Wage Claims agents in other states.
- Determine the monetary eligibility with other out-of-state wages.
- Maintain daily correspondences with internal and external customers.
- Process any escalated requests from the Governor's and OIG offices.
Biologic Distribution
Oneblood
09.2013 - 12.2013
- Researched and collected information and samples and specimens.
- Prepared supplies and work areas to keep daily workflows running smoothly.
- Inspected and calibrated pH meters, spectrophotometers and centrifuges.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Boosted team efficiency by organizing, restocking and maintaining laboratory environments and equipment.
Education
High School Diploma -
Havana Northside High School
Havana06.1991
Skills
- Regulatory Compliance
- Documentation and Reporting
- Process Enhancement
- Audit Support
- Information Gathering
- Critical Thinking
- Case Management
Timeline
Government Analyst II
Florida Department Of Financial Services
04.2022 - Current
Employment Program Specialist
Florida Department Of Economic Opportunity
08.2017 - 04.2022
Case Manager Specialist
Tallahassee Developmental Center
03.2017 - 08.2017
Employment Security Representative, OPS
Florida Department Of Economic Opportunity
12.2013 - 03.2017
Biologic Distribution
Oneblood
09.2013 - 12.2013
High School Diploma -
Havana Northside High School
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