Jamie Thomas
Morgantown
Summary
Reliable and upbeat Assistant Manger, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Apple American Group LLC
09.2019 - 09.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Key Leader
Apple American Group LLC
12.2016 - 09.2019
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Mechanical Engineering
Fairmont State University
Fairmont, WVSkills
- Product and Service Knowledge
- Guest Engagement
- Sales Development
- Exceptional Customer Service
- Sales Trends
- Outgoing Personality
- Time Management
- Goal-Oriented
Timeline
Assistant Manager
Apple American Group LLC
09.2019 - 09.2023
Key Leader
Apple American Group LLC
12.2016 - 09.2019
Mechanical Engineering
Fairmont State University