JAMIE TILLER
Louisville,KY
Summary
Results-oriented HR and Employee Benefits professional with 14 years of experience. Expertise in aligning benefit plans to company objectives, controlling costs, and ensuring compliance. Skilled in policy development, benefits administration, and improving vendor and customer relations.
Overview
14
14
years of professional experience
Work History
HR Benefits Specialist
Kentucky Organ Donor Affiliates
Louisville , KY
2023.06 - Current
- Manage employee benefits administration for all health and welfare plans.
- Conduct benefits orientation to facilitate onboarding of new employees.
- Research and resolve employee inquiries regarding benefit issues.
- Ensure accurate reconciliation of benefit invoices.
- Facilitate monthly benefit educational workshops.
- Support managers in utilizing HRIS system, navigation, and reporting.
- Audit the efficiency of HRIS workflow processes.
- Maintain employee records, process new hires, employee changes, disciplinary actions, transfers, promotions and terminations and I-9 files, Track 30/60/90 day and annual evaluations.
Employee Benefits Account Manager
Brown & Brown Insurance
Louisville , KY
2022.07 - Current
- Manage assigned book of business for large groups (self and fully funded).
- Oversee and assist clients with their renewal, including conducting enrollment meetings, distributing forms, benefit materials, and answering coverage and eligibility questions.
- Provide customer service to participants concerning complex service issues, claims, billing, eligibility, enrollment and coverage issues.
- Follow up with clients on action plans to ensure decisions are implemented, contracts prepared, and appropriate parties are notified.
- Consult with producers on client needs and provide support as necessary.
- Update agency data base as required in BenefitPoint, Zywave, Resource Pro, Image Right and Employee Navigator.
- Prepare ERISA and annual compliance notices.
- Coordinate implementation of EDI feeds.
- Partner with carriers to resolve service, claims, and billing issues.
Benefits Administrator
EmployBridge
Remote
2021.11 - 2022.07
- Championed employee benefits: medical, dental, vision, life, disability FMLA, and EAP for the associate population.
- Promoted high customer satisfaction by resolving eligibility, enrollment, and claims issues via phone and email.
- Tracked terminations for COBRA eligibility.
- Performed weekly payroll deduction audits.
- Prepared benefits communication materials.
- Oversaw employment status for ACA reporting.
- Partnered with Payroll, Accounting, Brokers, Carriers and TPAs.
HR Generalist
Paradise Tomato Kitchens
Louisville , KY
2020.10 - 2021.11
- Provided essential HR support to employees.
- Managed full cycle recruiting process.
- Conducted background checks, facilitated orientation, new employee onboarding and offboarding/exit interview.
- Prepared employment contracts and job descriptions.
- Reviewed enrollments to verify accuracy.
- Managed LOA, ADA, FMLA & COBRA.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
HR & Benefits Partner
Episcopal Church Home
Louisville , KY
2017.05 - 2019.06
- Served as HR point of contact for 260 employees.
- Managed employee benefits including OE, LOA, COBRA, FMLA, ADA, Workers Comp, Life, Health, Dental, Vision, 401k & 403b plans.
- Facilitated New Hire Onboarding & Orientation
- HR Records & File Management
- Maintained HRIS & Applicant Tracking Systems.
Benefits Account Manager
McGregor & Associates
Lexington , KY
2014.12 - 2017.03
- Managed benefits for FSA, HSA, and HRA plans.
- Managed compliance for ERISA, ACA, and 5500.
- Daily contact for clients, employees, brokers, and carriers.
- Implemented plan designs, client-onboarding and RFPs.
- Prepared enrollment materials and conducted benefit presentations.
- Processed enrollments, payroll contributions, and status changes.
- Processed weekly and monthly benefit invoices.
- Maintained monthly, quarterly & year end close-out reports.
Benefits Specialist
Bluegrass Family Health
Lexington , KY
2010.10 - 2014.11
- Educated participants by explaining benefits and providing excellent customer service.
- Processed enrollments and terminations.
- Resolved billing and enrollment discrepancies.
- Audited and reconciled retirement, tax and health care accounts.
Education
Certified Professional, Life & Health Insurance License -
KY Department of Insurance
Frankfort, KY10.2022
SHRM HR Course Certificate -
Bellarmine University
Louisville, KY12.2018
Business Management Courses -
Campbellsville University
Campbellsville, KY05.2013
Skills
- Employee Benefits
- Human Resources
- Project Management
- Teamwork & Collaboration
- Client Relationship Management
- Effective Communication
- Critical Thinking
- Attention to Detail
Office Skills
- Proficient in Microsoft Office, Excel, Powerpoint, Sharepoint, Outlook
- Systems & Software: ADP, Paycor, UKG, Employee Navigator, Zywave, BSwift, ResourcePro, ImageRight
Timeline
HR Benefits Specialist
Kentucky Organ Donor Affiliates
2023.06 - Current
Employee Benefits Account Manager
Brown & Brown Insurance
2022.07 - Current
Benefits Administrator
EmployBridge
2021.11 - 2022.07
HR Generalist
Paradise Tomato Kitchens
2020.10 - 2021.11
HR & Benefits Partner
Episcopal Church Home
2017.05 - 2019.06
Benefits Account Manager
McGregor & Associates
2014.12 - 2017.03
Benefits Specialist
Bluegrass Family Health
2010.10 - 2014.11
Certified Professional, Life & Health Insurance License -
KY Department of Insurance
SHRM HR Course Certificate -
Bellarmine University
Business Management Courses -
Campbellsville University
Similar Profiles
Amanda JollyAmanda Jolly
Clinical Services Coordinator AOC at Kentucky Organ Donor AffiliatesClinical Services Coordinator AOC at Kentucky Organ Donor Affiliates
Tammy EdelenTammy Edelen
Partnership Services Liaison at Kentucky Organ Donor AffiliatesPartnership Services Liaison at Kentucky Organ Donor Affiliates
NICKOLAS HARMONNICKOLAS HARMON
Donor Family Services Advisor at Gift Of Hope Organ & Tissue Donor NetworkDonor Family Services Advisor at Gift Of Hope Organ & Tissue Donor Network