Jamie Tiller
Louisville,KY
Summary
Well-rounded professional with 10+ years of specializing in employee benefits administration and HR policies. Successful with managing and streamlining processes, aligning benefit plans with company objectives, controlling costs, boosting employee engagement and maintaining regulatory compliance. Possess a diverse background working in the non-profit, for profit, private and public sectors. Recognized for my passion to serve and enhance employee relationships, vendor partnerships and maximizing HRIS system efficiency.
Overview
14
14
years of professional experience
Work History
HRIS & Benefits Specialist
Network For Hope
Louisville, KY
06.2023 - Current
- Lead and administer benefits and leave programs
- Ensure federal, state, local, HIPAA and ERISA compliance
- Serve as an additional resource for benefit related inquires
- Primary contact for ADA accommodations and other leave requests
- Develop wellness initiatives to promote employee health
- Lead open enrollment and provide employee education regarding benefits options
- Create benefit materials to enhance employee understanding, engagement, and experience
- Analyze claims utilization to manage cost effectiveness and budget risk
- Collaborate with Finance team to ensure accuracy of benefit invoice reconciliation
Benefits Account Manager
Brown & Brown Insurance
Louisville, KY
07.2022 - 04.2023
- Managed book of business for 12 employer groups ranging from 50 - 1000 employees
- Developed benefits strategies to meet client needs to ensure cost effectiveness
- Lead the full renewal process, policy consultation and benefits presentations
- Prepared 5500 filings, SPDs, SBCs, Wrap Documents and Certificates of Insurance
- Coordinated the implementation of EDI feeds with carriers and vendors
- Partnered with carriers to resolve service, claims, and invoice discrepancies
- Prepared ad-hoc reports on plan performance, cost analysis and claims utilization
- Ensured regulatory compliance including ERISA and HIPAA
Benefits Administrator
EmployBridge
Remote
11.2021 - 07.2022
- Served as primary contact for benefits administration
- Reconciled carrier invoices ensuring accurate billing
- Developed SOPs and benefit materials
- Resolved eligibility, enrollments, and claims escalations
- Monitored full-time employment status for ACA reporting
- Handled integration of benefits systems for employees in newly acquired subsidiaries
- Partnered with Payroll, Accounting, Brokers, Carriers, and TPAs for benefit efficiencies
- Ensured regulatory compliance
Human Resources Generalist
Paradise Tomato Kitchens
Louisville, KY
10.2020 - 11.2021
- Managed all day to day HR processes: including job postings, interviewing candidates, orientation & onboarding of new employees and conducting exit interviews
- Developed job descriptions, performance evaluation forms and employee handbook
- Implemented employee satisfaction surveys to improve workplace culture
- Analyzed turnover rates and developed retention strategies
- Assisted with strategic succession planning, salary benchmarking and compensation analysis
- Maintained efficient HRIS database
- Administered employee benefits programs - Health & Welfare plans, LOA, ADA, FMLA, STD and LTD
- Resolved workplace conflicts through mediation and effective communication strategies
HR & Benefits Partner
Episcopal Church Home
Louisville, KY
05.2017 - 06.2019
- Provided HR support to 260 employees
- Managed and administered employee benefits
- Maintained HRIS & Applicant Tracking
- Prepared offer letters and contracts
- Conducted background checks, new hire orientation, and onboarding
- Prepared HR metrics of turnover rates, absenteeism, and average time to fill
- Provided guidance to managers on employee relations issues
- Developed incentives to drive employee retention and improve work culture
Benefits Account Manager
McGregor & Associates
Lexington, KY
12.2014 - 03.2017
- Managed employee benefits for FSA, HSA, and HRA plans
- Managed compliance for ERISA, ACA, and 5500
- Daily contact for clients, employees, brokers, and carriers
- Implemented plan designs, client-onboarding and RFPs
- Prepared enrollment materials and conducted benefit presentations
- Processed enrollments, payroll contributions, and status changes
- Processed weekly and monthly benefit invoices
- Maintained monthly, quarterly & year-end close-out reports
Benefits Customer Service Representative
Bluegrass Family Health Insurance
Lexington, KY
10.2010 - 11.2014
- Managed high volume of inbound and outbound calls with emphasis on customer satisfaction
- Educated participants by explaining benefit plans, deductibles, out of pocket max
- Processed enrollments and terminations
- Resolved billing and enrollment discrepancies
- Researched, analyzed and resolved complex eligibility and claims issues
Education
Health & Life Insurance License -
KY Department of Insurance
Frankfort, KYSHRM Essentials of Human Resources Certificate -
Bellarmine University
Louisville, KYBusiness Administration Courses -
Campbellsville University
Campbellsville, KYSkills
- Benefits Administration
- HR Policies
- Regulatory Compliance
- Compensation Analysis
- Disability Management
- Benefits Plan Design
- Process Improvement
- Excellent Customer Service
- HRIS Proficiency
- Project Management
Timeline
HRIS & Benefits Specialist
Network For Hope
06.2023 - Current
Benefits Account Manager
Brown & Brown Insurance
07.2022 - 04.2023
Benefits Administrator
EmployBridge
11.2021 - 07.2022
Human Resources Generalist
Paradise Tomato Kitchens
10.2020 - 11.2021
HR & Benefits Partner
Episcopal Church Home
05.2017 - 06.2019
Benefits Account Manager
McGregor & Associates
12.2014 - 03.2017
Benefits Customer Service Representative
Bluegrass Family Health Insurance
10.2010 - 11.2014
Health & Life Insurance License -
KY Department of Insurance
SHRM Essentials of Human Resources Certificate -
Bellarmine University
Business Administration Courses -
Campbellsville University
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