Jamie Ulch

Oversee Craps, Roulette, Baccarat, Black Jack, pai gow.

Restock cards/Dice, coordinate lineup.

Fill out Large Players Form.

Check Everi for CTR /MTL.

Resolve guests' issues for their wants and needs.

Check and Balance the order in the pit for dealers and supervisors.

Coaching dealers on procedures and professionalism.

• Coordinated staff schedules, rotations and breaks.
• Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
• Interpreted and enforced rules for gameplay and betting limits based on business demands.
• Maintained customer loyalty to casino with expert and immediate handling of complaints.
• Tin check on Everi/ opening and closing games
• Oversee pits which have craps, Roulette, high limit Black Jack, high limit Baccarat.
• Issue comps based on guests' play history.
• Evaluate dealers and floor supervisors.
• Train and coach dealers on game skills and guest service.

Report win/ loss in assigned pits to shift manager. Detect advantage players in high limit area. Open and close games in assigned pits. Give out cards and dice to floor supervisors every 4hours, inventory on dice and cards log, and inspect and replace dice and cards when a situation occur. Translate Korean for international guests for Casino Shift Managers. Adjust table minimums according to business flow. Comp players based on their rating and compensating their inconvenience during their stay. Train and audition dealers on craps game and roulette. Oversee craps games, roulette, high limit black Jack, high limit baccarat, pai gow poker.

Scheduled dealers and made road maps on excel. Evaluate floor supervisors and dealers. Trained dealers Craps game. Report win/ loss to shift manager. Oversaw craps game.

Oversaw Craps game, Pai gow tiles, roulette, Macau style baccarat, black Jack, pai gow poker.

Dealt craps, roulette, baccarat, black Jack, pai gow, and novelty games with great guest service.

Dealt craps, roulette, baccarat, pai gow, and black Jack with "go beyond best" guest service.