Jamie Valdes
Louisville,KY
Summary
Proven leader and efficient multitasker. Expertise in staff supervision and commitment to team collaboration have consistently enhanced operational efficiency and service excellence. Skilled in problem-solving and attention to detail, I drive results and foster a positive work environment. I have been in the service industry for over 25 years. I am not submitting this resume looking for a job but to become an asset to the team.
Overview
27
27
years of professional experience
Work History
Kitchen Manager
Sidebar At Whiskey Row
11.2022 - 07.2024
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
General Manager
Applebee's Neighborhood Grill & Bar
07.2017 - 06.2022
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Combat Medic
US Army National Guard
11.1997 - 11.2004
- Educated military personnel on first aid techniques and preventative medicine practices to reduce injury rates within the unit.
- Increased soldier readiness through regular health screenings, vaccinations, and preventive medicine initiatives.
- Contributed to mission success by maintaining a high level of personal fitness, weapons proficiency, and tactical knowledge.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
Education
High School Diploma -
Eastern High School
Louisville, KY05.1998
Skills
- Multitasking and Organization
- Inventory Management
- Staff Supervision
- Attention to Detail
- Problem-Solving
- Team Collaboration and Leadership
- Customer Service
Languages
English
Native or Bilingual
Spanish
Professional Working
References
References available upon request
Timeline
Kitchen Manager
Sidebar At Whiskey Row
11.2022 - 07.2024
General Manager
Applebee's Neighborhood Grill & Bar
07.2017 - 06.2022
Combat Medic
US Army National Guard
11.1997 - 11.2004
High School Diploma -
Eastern High School
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