Dynamic and results-driven professional with over 20 years of progressive experience in customer relations, hospitality, and human resources. Proven track record of success starting as a restaurant hostess and advancing through roles including server, manager, HR specialist, and owner-operator. Recognized for strong leadership, adaptability, and the ability to inspire and manage high-performing teams. A dedicated and hardworking individual committed to excellence, operational efficiency, and leading by example to drive team success
Overview
14
14
years of professional experience
Work History
Crime Analyst
Panama City Police Department
Panama City, FL
08.2024 - Current
Analyzed crime trends and patterns to provide actionable insights for law enforcement strategies.
Conducted data collection and analysis using crime mapping software and databases.
Collaborated with law enforcement personnel to develop targeted intervention strategies based on findings.
Prepared detailed reports summarizing investigative findings and recommendations for officer training.
Presented analytical findings at department meetings, enhancing decision-making among senior staff members.
Enhanced resource allocation decisions by identifying areas requiring increased patrol presence based on historical and real-time data analysis.
Liaised with local, state, federal agencies for improved inter-agency communication, collaboration, resource sharing.
Supported high-profile investigations through meticulous examination of evidence, leading to successful case resolutions.
Assisted policymakers in determining effective legislation changes through a thorough evaluation of crime data, trends and public feedback.
Human Resources Specialist
City Of Panama City
Panama City, FL
02.2023 - 08.2024
Facilitated employee onboarding process, enhancing new hire experience and retention rates.
Managed recruitment efforts, sourcing candidates through various platforms to meet staffing needs.
Developed and implemented training programs, improving employee skills and performance outcomes.
Administered employee benefits programs, ensuring compliance with regulations and enhancing satisfaction levels.
Conducted performance evaluations, providing feedback to employees and recommending development plans.
Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
Streamlined recruitment processes, expediting the hiring of qualified candidates.
Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
Compliance Administrative Assistant
Benewah Community Hospital
Saint Maries, ID
08.2022 - 02.2023
Assisted in maintaining compliance documentation and filing systems to ensure regulatory adherence.
Coordinated scheduling of audits and inspections, facilitating communication between departments.
Monitored updates to healthcare regulations, ensuring staff were informed of necessary changes.
Conducted thorough reviews of compliance policies, identifying areas for improvement and implementation strategies.
Streamlined internal audit processes for improved efficiency and reduced risk, implementing meticulous documentation practices.
Collaborated closely with legal counsel on various projects to ensure full understanding of the applicable requirements across different jurisdictions.
Human Resources Manager
JS Enterprises
Santa Rosa Beach, FL
02.2018 - 07.2022
Implemented employee engagement initiatives to enhance workplace culture and retention.
Developed and executed recruitment strategies to attract top talent across various departments.
Streamlined onboarding process, reducing time-to-hire and improving new hire experience.
Conducted performance management training for managers to optimize team productivity and development.
Oversaw daily restaurant operations to ensure smooth service and high customer satisfaction.
Managed staff scheduling, optimizing labor costs while meeting operational needs.
Coordinated special events, enhancing customer engagement and driving sales growth.
Carefully interviewed, selected, trained, and supervised staff.
Reconciled cash and credit card transactions to maintain accurate records.
Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Human Resources Manager
Paula Deen's Family Kitchen
San Antonio, TX
03.2017 - 02.2018
Directed daily operations, ensuring efficient service delivery and high customer satisfaction.
Managed budgetary constraints while optimizing operational costs and resource allocation.
Developed and implemented staff training programs to enhance team performance and service standards.
Oversaw menu development in line with seasonal trends, maintaining brand identity and quality.
Mentored junior HR staff, promoting professional growth and knowledge sharing within the department.
Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Owner/Operator
Steakhouse
Palmer, AK
05.2012 - 02.2017
Developed and implemented operational strategies to enhance customer service and efficiency
Managed daily restaurant operations, ensuring high-quality food preparation and presentation
Trained and mentored staff in best practices for service excellence and food safety standards
Oversaw inventory management, optimizing supply chain processes to reduce waste
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.