JAMIE VIELMAS
GM Financial - Americredit Financial Services
Maricopa,Arizona
10
years of professional experience
Strong customer service background has supported issue resolution, higher customer satisfaction, and operational improvement.,Clear English communication, strong interpersonal skills, and solid work ethic have supported success in shift supervisor roles across slow- and fast-paced environments.,Current funding specialist role at GM Financial/AmeriCredit builds on experience in security, safety, and service standards.
Work History
Funding Specialist
2 Years 6 Months- Reviewed retail contract packages for completeness, accuracy, and funding eligibility.
- Verified customer, vehicle, and dealer information against lending guidelines.
- Processed funding requests through loan origination and dealer management systems.
- Coordinated with dealerships to resolve missing documents and contract discrepancies.
- Analyzed stipulations, title requirements, and lien details before releasing funds.
- Ensured compliance with credit policies, regulatory standards, and internal controls.
- Investigated funding exceptions and escalated complex issues for timely resolution.
- Maintained accurate records and supported workflow efficiency across high-volume funding queues.
COLLECTIONS REPRESENTATIVE
9 Months- Demonstrated ability to effectively manage a high volume of customer accounts and maintain accurate records.
- Developed strong communication skills, both verbal and written, to interact with customers in a professional manner.
- Initiated telephone contacts with delinquent customers according to departmental policies and procedures.
- Assisted customers with payment arrangements that fit their individual financial needs.
- Investigated customer complaints related to billing errors or discrepancies in a timely manner.
- Established positive relationships with customers by providing excellent customer service.
- Negotiated with customers to reach payment agreements.
- Successfully negotiated payment plans with customers in order to reduce overdue balances.
- Utilized problem-solving skills to resolve customer disputes promptly and efficiently.
SHIFT SUPERVISOR
6 Years 3 Months- Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Was in charge of supervising, coaching, and evaluating 8-10 employees
- Evaluated employee behaviors, skills, and knowledge, and provided hands-on training and mentoring to those who needed it on a regular basis
- By maintaining close relationships with guests, I was able to increase guest satisfaction
- Created a positive learning environment for employees on shift by providing clear, specific, and respectful coaching and feedback
- Finished the store's opening and closing procedures, which included setting up registers and checking inventory
- Trained new hires and retrained employees on new recipes and procedures on a regular basis
- Responded to guests questions and concerns and resolved them.
SEASONAL SALES ASSOCIATE
1 Month- Organized displays and restocked shelves and supplies
- Ensured that the shop was clean and that the merchandise was well displayed
- Greeted customers and assisted them in finding items in the store
- Customers were invited to apply for company credit cards, which they did
- Provided excellent customer service as a sales associate
- I was in charge of processing credit card and cash payments.
Education
HIGH SCHOOL
Skills
Safety understanding
Conflict resolution techniques
Cash handling expertise
Data collection and analysis
Customer service
Staff management
Operations management
Timeline
Funding Specialist
GM Financial - Americredit Financial Services
04.2024 - CurrentRead More
COLLECTIONS REPRESENTATIVE
GM FINANCIAL
07.2023 - 04.2024Read More
SEASONAL SALES ASSOCIATE
AMERICAN EAGLE STORE
12.2018 - 01.2019Read More
SHIFT SUPERVISOR
FREDDY'S FROZEN CUSTARD & STEAKBURGERS
11.2016 - 02.2023Read More
MARICOPA HIGH SCHOOL
HIGH SCHOOL
Read More