Jamie Walker
Salem,OR
Summary
Dynamic professional with a proven track record at TSA, excelling in critical thinking and customer service. Demonstrated adaptability and strong organizational skills while managing multiple projects at Marcano Roofing, ensuring timely delivery and exceptional client satisfaction. Known for fostering teamwork and collaboration, driving significant improvements in team performance and project quality.
Overview
19
19
years of professional experience
Work History
TSO
TSA
Salem, OR
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Accommodated diverse hours, encompassing late nights, weekends, and holidays.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Project Manager
Marcano Roofing
Salem, OR
03.2020 - 10.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Managed projects from procurement to commission.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
- Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
- Achieved significant improvements in project quality by establishing rigorous quality control processes.
Account Manager
PepsiCo
Clackamas, OR
11.2019 - 03.2020
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Developed customized account plans for clients to help them achieve their business goals.
- Streamlined account management processes, reducing response times and improving client service quality.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Account Manager
Coca-Cola
Wilsonville, OR
09.2017 - 11.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Improved overall team productivity by implementing best practices in organization and time management.
Grocery Manager
Safeway
Salem, OR
06.2006 - 10.2017
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Cultivated strong relationships with key suppliers, negotiating favorable terms for bulk purchases or exclusive promotions.
- Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
- Developed employee training programs, leading to improved customer service scores.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Verbal communication
- Decision-making
- Problem resolution
Timeline
TSO
TSA
11.2024 - Current
Project Manager
Marcano Roofing
03.2020 - 10.2024
Account Manager
PepsiCo
11.2019 - 03.2020
Account Manager
Coca-Cola
09.2017 - 11.2019
Grocery Manager
Safeway
06.2006 - 10.2017