Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Wheelock

Madison,USA

Summary

Experienced library professional with a strong background in technical services and circulation. Proactive and detail-oriented, excels in managing multiple tasks simultaneously. Passionate about books and the library environment, dedicated to providing exceptional service to patrons and supporting the overall mission of the library.

Overview

7
7
years of professional experience

Work History

Youth Restitution and Intensive Supervision Program Specialist

Briarpatch Youth Services
01.2025 - Current
  • Established and maintained accurate client and victim case files, ensuring timely data entry into the agency database
  • Monitored court-ordered youth compliance with community service and restitution, including tracking hours, processing payments, and documenting detailed case notes.
  • Prepared and distributed correspondence to victims and allocated restitution payments appropriately.
  • Compiled and submitted monthly and quarterly reports to social workers, contract managers, and court personnel.
  • Provided administrative support across agency programs as needed, contributing to overall team efficiency.
  • Managed a limited caseload, delivering direct support and oversight to assigned clients.
  • E-filed official court correspondence for Youth Restitution Program (YRP) and Intensive Supervision Program (ISP) clients.
  • Supported YRP and ISP managers with case assignment coordination and caseload organization

Intensive Supervision Program Youth Advocate

Briarpatch Youth Services
07.2022 - 01.2025
  • Provided intensive supervision services to assigned clients, including individual mentoring, facilitating family meetings, and monitoring compliance with their court orders.
  • Designed and implemented a centralized OneNote system to organize meeting agendas, take and distribute meeting notes, and improve accessibility for team members.
  • Co-facilitated and created a Self-Care competency groups, fostering client skill development and engagement.
  • Initiated documentation of policies and procedures based on Schedule A expectations to enhance organizational clarity.
  • Assisted in onboarding new staff, delivering training and support to ensure a smooth transition into the team.
  • Supported team members by providing consultation and transportation assistance to groups, demonstrating strong collaboration and teamwork skills.
  • Developed an official intake form, streamlining the client onboarding process and ensuring consistent data collection.
  • Maintained precise case documentation through notes and submitted detailed monthly reports to the court, demonstrating diligence and attention to detail.
  • Leveraged Microsoft Office tools, including OneDrive, Word, Excel, and OneNote to efficiently manage reports, case files, and presentations.
  • Actively engaged in learning new tools and systems to enhance efficiency and adapt to evolving workplace needs.

Technical Services and Public Service Desk

MERIT Library, UW-Madison
01.2018 - 01.2022
  • Assisted in acquisition and streamlined cataloging and classification, technical processing, and shelving of new books
  • Performed cross-functional duties, including circulation tasks at the Public Service Desk, assisting patrons locate items, renew items, and reserve items
  • Supported professors with virtual learning software, ensuring smooth and effective course delivery.
  • Trained and onboarded new staff, providing guidance on administrative tasks and operational procedures.
  • Familiarity with WorldCat and the Dewey Decimal System

Education

Bachelor of Arts - Psychology and Communication Arts

University of Wisconsin-Madison
Madison, WI
05.2022

Skills

  • Speed and efficiency
  • Sorting materials
  • Dewey decimal system
  • Book display creation
  • Attention to detail

Timeline

Youth Restitution and Intensive Supervision Program Specialist

Briarpatch Youth Services
01.2025 - Current

Intensive Supervision Program Youth Advocate

Briarpatch Youth Services
07.2022 - 01.2025

Technical Services and Public Service Desk

MERIT Library, UW-Madison
01.2018 - 01.2022

Bachelor of Arts - Psychology and Communication Arts

University of Wisconsin-Madison

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