Jamie Wibben

Work History

Hanover Insurance

07.2021 - 11.2023

Responsible for providing consultative service to customers while educating and offering personal lines products to ensure the customer’s insurance protection
Ability to handle all calls and make appropriate decisions and take action with minimal assistance
Accurately relay information and make simple to very complex and involved decisions regarding coverages and rates
Work with agents to achieve customer satisfaction
Managed high-volume workloads while maintaining a strong focus on client satisfaction.
Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
Proactively addressed potential issues before they escalated, preventing negative impacts on the customer experience.
Enhanced customer satisfaction by providing timely and efficient service solutions.

Mid-America Insurance Services, Inc.

09.2014 - 12.2020

Receptionist for the agency responsible for answering a multi-line telephone system, taking payments, making changes and corrections to policies
Problem solving over the telephone and with the walk-in clients
Promote agency products to customers in person, on the telephone and in writing
Claim processing and continued follow up until claim reaches completion, focusing on client satisfaction
Promote client retention through high-quality service and follow through
Pursued continuing education and training programs to continue professional development
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

PLR Insurance

12.1997 - 09.2014

Processed applications, payments, corrections, endorsements and cancellations
Compiled coverage and rating information in an accessible format
Followed up with potential clients regarding online information requests
Researched coverage and premium options and supplied clients with the best coverage available
Presented account proposals in a professional and timely manner
Submitted up-to-date activity and production logs to agency management for review
Pursued continuing education and training programs
Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Adhered to all regulations for insurance sales.