Nicole Mullenax
Las Vegas
Summary
Dedicated insurance sales professional with expertise in customer service, risk management, and compliance. Proven ability to analyze client needs and guide them through insurance processes, ensuring high satisfaction and adherence to industry regulations.
Overview
8
8
years of professional experience
Work History
Licensed Insurance Sales Professional
Foundever
Las Vegas
08.2021 - 03.2025
- Assisted clients in selecting appropriate insurance policies and coverage options.
- Conducted thorough needs assessments to identify client insurance requirements.
- Provided exceptional customer service by addressing client inquiries and concerns promptly.
- Educated clients on policy features, benefits, and claims processes effectively.
- Participated in training sessions to stay updated on industry trends and products.
- Advised clients on how best to manage their risks through use of different types of insurance coverages.
- Reviewed existing policies to identify opportunities for additional coverage or cost savings.
- Verified accuracy of information provided by applicants on application forms prior to issuing policy documents.
- Performed administrative tasks associated with managing customer accounts such as updating contact information and payment details.
- Resolved customer complaints regarding product features or services related to their insurance policies.
- Maintained current knowledge of changes in the insurance industry by attending seminars and classes as required by state licensing regulations.
- Processed applications for new insurance policies and provided policy documents to customers.
- Maintained accurate records of all client transactions in accordance with company protocols.
- Provided quotes for potential customers on various types of insurance policies, including life, health, auto, home, and business.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Pursued continued professional development through insurance workshops, course and webinars.
- Offered policy guidance and management to promote asset protection.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Conducted periodic reviews of clients' insurance needs, suggesting updates or upgrades to policies where necessary.
- Addressed and resolved clients' inquiries and concerns promptly, ensuring high levels of client satisfaction.
- Maintained compliance with all regulatory requirements and ethical standards in the insurance industry.
- Provided expert advice on risk management and helped clients choose the appropriate level of coverage.
- Analyzed clients' existing insurance policies and recommended adjustments or additional coverage as needed.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Developed appropriate quotes based on risk information.
- Contacted underwriters and submitted forms to obtain binder coverage.
Manager
Marathon Gas Station
Romulus
06.2017 - 07.2021
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Oversaw inventory management, ensuring proper stock levels and product availability.
- Trained new employees on company policies and operational procedures.
- Conducted safety inspections to maintain compliance with health regulations.
- Resolved customer complaints promptly to enhance service quality.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Ensured compliance with industry regulations and company policies.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Operated fuel pumps and dispensers to ensure safe fueling for customers.
- Maintained cleanliness of station and surrounding areas for a welcoming environment.
- Assisted customers with inquiries, providing information on services and products.
- Managed cash register transactions accurately while ensuring customer satisfaction.
- Stocked shelves and organized products to promote easy access for customers.
- Monitored inventory levels and reported shortages to ensure adequate supply.
- Conducted routine safety checks on equipment and facilities to uphold standards.
- Collaborated with team members to improve service efficiency during peak hours.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Operated cash register to process customer transactions accurately and efficiently.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
- Verified age requirements for purchase of alcohol and tobacco products.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Stocked shelves with merchandise and ensured that pricing was correct.
- Restocked supplies such as paper towels, napkins, cups when necessary.
- Assisted customers in locating items throughout the store.
- Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
- Prepared daily records of food and gas sales and balanced register drawers.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Performed daily inventory checks on various products to ensure adequate stock levels.
- Checked receipts against product sold for accuracy before returning change to customers.
- Provided directions and information about local attractions upon request from customers.
- Conducted routine inspections of gas station equipment including pumps, hoses, nozzles.
- Recorded sales information into computerized system accurately and timely.
- Sold store items and vehicle services to customers.
- Adhered to company procedures for handling hazardous materials such as gasoline or motor oil.
- Ensured all store policies were adhered to by customers at all times.
- Assisted customers with fuel pumps and provided guidance on fuel types.
- Educated customers on loyalty programs and processed membership registrations.
- Monitored surveillance equipment to prevent theft and ensure the safety of the premises.
- Updated pricing information on gas pumps and signage to reflect current rates.
- Coordinated with team members to ensure efficient shift transitions and continuous operation.
- Greeted customers, answered questions, and provided assistance with purchases.
- Implemented promotional sales strategies to increase revenue and customer satisfaction.
- Implemented loss prevention strategies to minimize shrinkage.
- Cleaned parking areas, restrooms or equipment and removed trash.
- Provided customers with information about local roads or highways.
- Processed daily transactions promptly to keep workflows moving smoothly.
- Ordered stock and priced and shelved incoming goods.
Education
High School Diploma -
Allen Park High School
Allen Park, MI06-2000
Some College (No Degree) -
Henry Ford Community College
Dearborn, MISkills
- Needs assessment
- Risk management
- Policy analysis
- Customer education
- Claims processing
- Insurance regulations
- Effective communication
- Continuous learning
- Time management
- Organization
- Conflict resolution
- Documentation
- Industry regulations
- Follow-up skills
- Customer needs assessment
- Policy adjustment
- Product knowledge
- Customer service
- Licensed insurance agent
- Property and casualty insurance
- Billing procedures
- Active listening
- Interpersonal skills
- Customer billing
- Policy feature explanations
Timeline
Licensed Insurance Sales Professional
Foundever
08.2021 - 03.2025
Manager
Marathon Gas Station
06.2017 - 07.2021
High School Diploma -
Allen Park High School
Some College (No Degree) -
Henry Ford Community College