Monica West

Within guidelines and framework, provides the P&C member experience by performing custom service, sales and retention activities for multiple USAA personal line products that occur across multiple contact channels to provide adequate coverage and advice to help ensure members financial security and aligns to the USAA standards.

• Facilitated partnerships with sales associates in order to build Christian Dior’s clientele
• Maintained the visual aesthetics at the Christian Dior counter
• Responsible for meeting sales quotas and deadlines
• Conducted educational training for management and sales associates on cosmetic products.

• Assisted in managing the entire cosmetic department at Nordstrom’s in order to meet sales quotas
• Responsible for ordering and marketing of Christian Dior products
• Managed and delegated job responsibilities to team members
• Accountable for inventoried products
• Facilitated and taught training classes
• Increased counter sales by 35% in 2009
• Maintained Nordstrom’s’ excellence in Customer Service.

• Managed and scheduled team members at counter
• Successfully increased revenue sales at counter
• Responsible for marketing Christian Dior cosmetics
• Facilitated and achieved high volume events at counter
• Maintained outstanding customer service.

• Achieved sales quotas
• Worked on a team to achieve department goals.