Jacqueline Adams
Adkins,TX
Summary
Insurance professional prepared to leverage extensive knowledge in policy sales and customer service to drive business growth. Known for fostering collaborative team environments and consistently achieving sales targets. Emphasizes effective communication and adaptability in dynamic settings, with strong focus on client needs and satisfaction.
Overview
16
16
years of professional experience
Work History
Licensed Insurance Sales Professional
USAA
10.2023 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Participated in ongoing professional development opportunities to stay current with industry trends and advancements in product offerings.
- Developed strong rapport with clients, leading to numerous referrals and repeat business.
- Efficiently resolved complex customer inquiries by leveraging deep understanding of policy details and available resources.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Business Development Representative
Mailgun by Sinch
01.2023 - 06.2023
- Established and maintained relationships with current and potential customers
- Maintained detailed records of sales activities and customer interactions using Salesforce CRM
- Successfully identified and developed prospects with new business opportunities
Data Entry Specialist
Food Safety Net Services
06.2020 - 12.2022
- Accurately reviewed and processed electronic files via software such as LIMS, Excel and Adobe
- Conducted daily reports and findings of companies Turnaround Time, ensuring streamlined rates of results to clients
- Transferred written information into databases to maintain consistent, accurate client records and project details
Senior Veterinary Technician
Affordable Pet Care Basse
08.2016 - 05.2020
- Operated anesthesia, oxygen and monitoring equipment
- Prepared and labeled medications and instructed clients on administration
- Delivered excellent service to pet owners to drive repeat business
Sergeant/E-5
United States Army National Guard
06.2009 - 06.2017
- Oversaw daily command for a squad of nine soldiers, demonstrating strong moral character, intellect and respect
- Worked successfully with a diverse group of soldiers to accomplish goals and address issues related to our products and services
- Effective decision maker in high stress situations
Education
English -
Sam Houston State University
Huntsville, TXProject Management Certificate -
Cornell University
03-2025
High School Diploma -
Klein Collins High School
Spring, TX05.2009
Skills
- Client relationship building
- Email communication
- Organization
- Documentation
- Employee engagement
- Data entry
Awards
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Promoted to Safety Officer within four months of hire date.
- Increased Safety Audit score from 79% to 96%, resulting in home lab being number one in safety out of 18 other laboratories.
USAA SERVE Award
Was awarded the Service Excellence Award for the district due to showcasing continued member satisfaction.
Timeline
Licensed Insurance Sales Professional
USAA
10.2023 - Current
Business Development Representative
Mailgun by Sinch
01.2023 - 06.2023
Data Entry Specialist
Food Safety Net Services
06.2020 - 12.2022
Senior Veterinary Technician
Affordable Pet Care Basse
08.2016 - 05.2020
Sergeant/E-5
United States Army National Guard
06.2009 - 06.2017
High School Diploma -
Klein Collins High School
English -
Sam Houston State University
Project Management Certificate -
Cornell University
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