James Quinn
Peoria,Arizona
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Insurance Sales Professional
USAA - P&C Auto Insurance
Phoenix, AZ
04.2021 - Current
- Provided quotes for members on various types of insurance policies, including auto, home, valuable personal property, and umbrella.
- Resolved customer complaints regarding product features or services related to their insurance policies.
- Performed administrative tasks associated with managing customer accounts such as updating contact information and payment details.
- Verified accuracy of information provided by applicants on application forms prior to issuing policy documents.
- Answered questions from potential members about product features and benefits.
- Assisted members in selecting appropriate insurance policies and coverage levels to meet their needs.
- Processed applications for new insurance policies and provided policy documents to members.
- Advised members on how best to manage their risks through use of different types of insurance coverages.
- Evaluated member risk factors when underwriting applications for new policies.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Offered policy guidance and management to promote asset protection.
Store Leader
GameStop
Glendale, AZ
04.2007 - 04.2023
- Managed all aspects of store operations including staffing schedules, budgeting.
- Resolved customer service issues to ensure customer satisfaction.
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Provided feedback on performance of staff members through regular appraisals.
- Kept track of staff attendance records and updated payroll information accordingly.
- Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
- Maintained store operations by following policies and procedures; completed reports.
- Assisted customers with product selection based on their individual needs.
- Conducted daily store walk-throughs to identify any maintenance needs or security risks.
- Inspected deliveries to verify quality standards before stocking shelves.
- Delivered measurable results across product lines with skilled leadership over marketing, merchandising and sales initiatives.
- Trained new sales team members and motivated exceptional performance.
- Planned store layout according to merchandising principles and best practices.
- Organized special events such as promotions and clearance sales.
- Dealt with customer complaints and rectified product and service issues.
- Implemented security measures to prevent store theft and trespassing.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Tracked inventory and conducted cycle counts to maintain accurate records.
Education
High School Diploma -
Waukesha South High School
Waukesha, WI06-1982
Skills
- Customer Service
- Customer Needs Assessment
- Product Knowledge
- Rapport Building
- Team Training and Development
- Organization
- Documentation
- Asset Protection Expertise
Certification
- State of Arizona - Property & Casualty Licensed - 05/2021
Timeline
Licensed Insurance Sales Professional
USAA - P&C Auto Insurance
04.2021 - Current
Store Leader
GameStop
04.2007 - 04.2023
High School Diploma -
Waukesha South High School
- State of Arizona - Property & Casualty Licensed - 05/2021
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