Jamie Williams
Cantonment
Summary
Experienced professional with strong attention to detail and genuine passion for helping others. Proven track record in managing documents, ensuring compliance, and providing exceptional client support in education, nonprofit, and retail industries. Skilled in maintaining confidentiality and delivering responsive and high-quality service. Exceptional multitasking abilities, expertise in organizational systems, and adept at handling sensitive communications with care and professionalism.
Overview
21
21
years of professional experience
Work History
School Counselor, RTI & 504 Coordinator
Escambia County School District
10.2023 - 01.2025
- Managed over 60 individualized 504 plans, overseeing compliance, documentation, and scheduling.
- Maintained secure records, updated student files, and coordinated with staff on sensitive legal and educational requirements.
- Proctored exams for students with IEPs in adherence to formal accommodations.
- Served as a primary point of contact for families, demonstrating excellent communication and customer service.
Navigator
Children's Home Society of Florida
04.2023 - 11.2023
- Assisted clients with access to community resources, managing client files and follow-up communication.
- Provided intake services, collected and maintained client documentation, and supported case planning.
- Handled sensitive information with care and followed strict confidentiality guidelines.
- Fostered partnerships with service providers and coordinated supply drives to meet urgent family needs.
Customer Service Representative
Stein Mart
02.2004 - 05.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
B.A. - Psychology
Ashford University
San Diego, CA01.2019
Skills
- Records & File Management
- Customer Service & Communication
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Onboarding & Intake Support
- Attention to Detail & Time Management
- Confidentiality & Discretion
- Process Coordination
- Team Collaboration
Timeline
School Counselor, RTI & 504 Coordinator
Escambia County School District
10.2023 - 01.2025
Navigator
Children's Home Society of Florida
04.2023 - 11.2023
Customer Service Representative
Stein Mart
02.2004 - 05.2006
B.A. - Psychology
Ashford University
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