Jamie Willis
Orange Park
Summary
Organized and detail-oriented patient access professional with experience in managing patient interactions and scheduling. Skilled in communication and customer service, focused on improving office efficiency and ensuring patient satisfaction.
Overview
9
9
years of professional experience
Work History
Patient Access Advocate
Intuitive Health
Jacksonville
10.2025 - Current
- Welcome and greet all patients in person or over the phone.
- Registers patients and updates existing demographic information with a high rate of accuracy.
- Facilitated patient flow by notifying clinical staff of patient arrivals and communicating any delays with patients and staff.
- Collected copayments from patients at front desk in accordance with company guidelines.
- Inform patients of any existing balance noted in the computer and request patient be prepared for any payment due at time of service as per company guidelines.
- Answered phones while maintaining polite, consistent phone manner using proper telephone etiquette.
- Maintained patient waiting areas, office files, and front-desk areas, ensuring cleanliness and organization.
Office Specialist
Baptist Health Hospital
Jacksonville
10.2024 - 09.2025
- Managed patient scheduling and appointment coordination for various departments.
- Processed medical records and ensured compliance with privacy regulations.
- Supported billing processes by verifying insurance information and patient data.
- Implemented workflow improvements to enhance office efficiency and patient service.
- Performed general office duties such as filing, photocopying, faxing and scanning documents.
- Received and distributed mail, letters and packages.
Clerical Associate
UF Health Shands Hospital
Jacksonville
06.2017 - 10.2024
- Front office functions including patient relations, scheduling, insurance verification
- Patient registration, posting charges and payments
- Admitted patients and accurately scanned charts into Epic System to maintain organized records
- Requested and faxed medical records to facilitate timely access for internal and external parties
- Correcting and faxing charges to call centers
- Managed the nurse call system and answered phones
- Assisting nurses with patient mobility and transfers
- Provided clinical support while ensuring effective communication across all personnel levels
- Inserting physician care plans into Epic
- Stocking and ordering supplies through multiple systems
- Checked patient equipment and medical supplies for accuracy
Education
High School Diploma -
Gainesville High School
Gainesville, FL05-2003
Some College (No Degree) - Automotive Engineering
Florida State College
Jacksonville, FL06-2026
Skills
- Patient registration
- Patient scheduling
- Insurance verification
- Epic charting
- Patient record management
- Healthcare administration
- Data entry
- Administrative support
- Customer service
Timeline
Patient Access Advocate
Intuitive Health
10.2025 - Current
Office Specialist
Baptist Health Hospital
10.2024 - 09.2025
Clerical Associate
UF Health Shands Hospital
06.2017 - 10.2024
High School Diploma -
Gainesville High School
Some College (No Degree) - Automotive Engineering
Florida State College