Debbie Ragland
Burlington ,NC
Summary
. Dedicated healthcare administration professional with extensive experience in patient registration, insurance verification. Excels in managing high-volume interactions while ensuring regulatory compliance and enhancing patient satisfaction. Strong communication and problem-solving skills contribute to positive customer experiences.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Patient Access Advocate II, Urgent Care
Cone Health
Greensboro, NC
04.2023 - Current
- Check in the patient upon arrival. Double-checked correct patient information in EPIC.PIC. Verify patient demographic data. Collect documentation for demographic changes and forward to team lead or supervisor. Accurately identify the appropriate account/verify check in sheet for patient visit.
- Schedule Appointments
- Patient Check Out, Make Follow up Appointments
- Responded to telephone inquiries from patients and staff., Disseminate messages according to practice communication standards.
Insurance Specialist / Collections
EmergeOrtho
Burlington, NC
01.2005 - 04.2023
- Processed insurance claims and billing per Medicare, Medicaid, and commercial guidelines, ensuring compliance and accuracy.
- Conducted insurance verification and benefit reviews through online portals and telephone communications.
- Responded to patient inquiries regarding insurance coverage, billing balances, and claim status.
- Resolved denied claims and payment issues, fostering positive customer relationships and enhancing satisfaction.
- Reviewed medical documentation to ensure alignment with coding and reimbursement processes, supporting timely approvals.
- Maintained confidential patient information in compliance with privacy requirements.
Customer Service Management & Front Service Associate
Walmart
Carrboro, NC
10.2019 - 01.2022
- Provided front-line customer support and resolved customer concerns in a professional and timely manner.
- Supported store opening and closing procedures, ensuring smooth daily operations.
- Maintained accurate cash handling and transaction processing during high-volume periods.
- Cultivated strong relationships with customers and team members to enhance collaboration and service.
- Ensured compliance with company policies and safety standards.
- Maintained cleanliness and service quality to foster a welcoming shopping environment.
Education
High School Diploma -
Halifax County High School
Halifax, VA06-1990
Skills
- Patient Registration
- Insurance Verification
- Epic EHR
- Billing & Collections
- Patient Payment Processing
- Data Entry & Documentation
- Account Management
- Customer service
- Customer Relations
- Problem Resolution
- Regulatory Compliance
- Microsoft Office Suite
- Team Collaboration
- Time Management
Certification
Certificate in Medical Terminology and Billing, Center for Employment Training, Durham, NC
Timeline
Patient Access Advocate II, Urgent Care
Cone Health
04.2023 - Current
Customer Service Management & Front Service Associate
Walmart
10.2019 - 01.2022
Insurance Specialist / Collections
EmergeOrtho
01.2005 - 04.2023
High School Diploma -
Halifax County High School