Karen Luberts
Honolulu
Summary
Dedicated Patient Access Representative with strong skills in patient registration, insurance verification, and HIPAA compliance. Committed to delivering exceptional service and fostering positive patient experiences.
Overview
48
48
years of professional experience
Work History
Patient Access Representative OP - Urgent Care
Castle Medical Center
Kailua
10.2023 - Current
- Facilitated patient check-in and registration processes.
- Managed insurance verification and eligibility for incoming patients.
- Handled patient inquiries and resolved issues with professionalism and empathy.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Assisted with preparing daily cash reports for accounting department.
Sr Customer Care Associate - Home Health
Castle Medical Center
Kailua
07.1978 - 09.2023
- Resolved customer inquiries using company knowledge and support tools.
- Managed escalated issues with effective communication and problem-solving techniques.
- Collaborated with teams to improve service delivery and customer satisfaction.
- Provided product information to assist customers in making informed decisions.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Provided exceptional customer service to customers, resolving any issues or complaints quickly and efficiently.
- Performed data entry for orders into company database system.
- Developed strong relationships with customers by providing helpful advice and support.
Education
Associate of Arts - Business Administration
Kapiolani Community College
Honolulu, HI05-1975
Skills
- Patient registration
- Insurance verification
- Electronic medical records
- Cash handling
- HIPAA compliance
- Customer relationship management
Timeline
Patient Access Representative OP - Urgent Care
Castle Medical Center
10.2023 - Current
Sr Customer Care Associate - Home Health
Castle Medical Center
07.1978 - 09.2023
Associate of Arts - Business Administration
Kapiolani Community College