Jamie Wills
Bloomingdale,IN
Summary
Hardworking healthcare professional successful at managing training, gathering paperwork and assisting with different community-based programs. Good communicator and planner with excellent organizational skills and a strong attention to detail. Skilled at delivering training classes and informational materials to community members in order to promote health improvements and reduce problems with chronic diseases. Proficient in related programs and helping people locate, enroll and take advantage of resources. Compassionate and positive with good interpersonal and conflict management abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
VA Caregiver
Veterans Administration
Indianapolis, IN
08.2023 - Current
- Assisted family member with daily activities, such as bathing, dressing and grooming.
- Provided companionship to family members by engaging in conversation, playing games, or reading books.
- Transported family members to medical appointments and other errands as needed.
- Organized medications for family members and administered them according to directions.
- Prepared nutritious meals for family members following dietary guidelines.
- Maintained a safe environment for the elderly by removing tripping hazards from living areas.
- Encouraged physical activity through walks outside or simple exercises indoors.
- Monitored vital signs of patient when necessary and reported changes to the appropriate personnel.
- Collaborated with healthcare professionals to ensure proper care was being provided.
- Educated families on available resources such as home health aides or community programs.
Optician
Parke Vision Care
Rockville , IN
08.2014 - Current
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
Community Health Worker
Valley Professionals Community Health Center
Rockville/Bloomingdale, IN
02.2021 - 08.2023
- Assisted with patient referrals to appropriate community resources.
- Maintained accurate records of patient data in a secure electronic database.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Facilitated group sessions on topics such as stress management and chronic disease self-management.
- Coordinated transportation for clients to medical appointments or other necessary services.
- Acted as an advocate for clients when interacting with insurance companies or government agencies.
- Participated in outreach activities such as health fairs or community events.
- Assessed the impact of social determinants of health on patient outcomes.
- Created informational materials about available resources in the local community.
- Served as a liaison between healthcare providers and community organizations.
- Provided assistance with completing forms related to public benefits programs.
- Returned calls, emails and faxes according to departmental policy.
- Developed and maintained working knowledge of products, payer guidelines and regulatory rules.
- Applied concise time-management to meet deadlines.
- Assisted individuals with navigating health care systems, appointments and classes.
- Educated clients on options to assist in making informed decisions.
- Answered calls and interacted with community members to provide information on advocacy services.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
- Provided information to access financial assistance, legal aid or housing.
FRG Leader
Army National Gaurd
Crawfordsville, IN
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Educated patients on various resources, services and programs to maximize care.
- Conferred with Commander to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
Education
Technical Certification Early Childhood Education - Early Childhood Education
Ivy Tech Community College Of Indiana
Indianapolis, INSkills
- Managing inventory
- Evaluating patients
- Setting appointments
- Microsoft Office Proficiency
- Organized and Detail-Oriented
- Health Coaching
- Social Justice Advocacy
- Team Assignments
- Schedule Management
- Schedule Coordination
- Materials Development
- Service Coordination
- Resource Advocacy
- Training Skills
- Health Promotion
- Supervisory Experience
- Report Preparation
- Fittings
- Quality control
- Frames adjustment
- Troubleshooting
- Friendly, positive attitude
- Organizational skills
- Customer service
- Collaboration
- Reliable and trustworthy
- Multitasking
- Organization
- Patient relationship management
- Quality improvements
- People skills
- Active listening
- Relationship building
- HIPAA Guidelines
- Health Education
- Motivational Interviewing
- Cultural Competency
- First Aid Training
Certification
- Certified Community Health Worker
- Indiana Navigator
- VA Caregiver
Timeline
VA Caregiver
Veterans Administration
08.2023 - Current
Community Health Worker
Valley Professionals Community Health Center
02.2021 - 08.2023
Optician
Parke Vision Care
08.2014 - Current
FRG Leader
Army National Gaurd
Technical Certification Early Childhood Education - Early Childhood Education
Ivy Tech Community College Of Indiana