Jamie Witrado
Lonsdale,AR
Summary
Customer Service Professional with exceptional interpersonal skills, consistently fostering positive relationships with clients and colleagues. Recognized for delivering outstanding service and maintaining high customer satisfaction levels. Core competencies include effective communication, problem-solving, and teamwork. Aiming to leverage expertise in a dynamic environment to enhance customer experience.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cashier/Student Food Service Worker
Chartwells Schools Dining Services
Hot Springs, AR
11.2023 - 01.2025
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Utilized food preparation equipment safely, including slicers, mixers, and ovens.
- Collaborated with kitchen staff to coordinate meal preparation and efficient service.
- Recorded temperatures of food and refrigeration units to comply with health code regulations.
- Adhered to dietary restrictions and allergies when preparing and serving meals.
- Engaged with students and staff in a friendly manner to create a welcoming cafeteria environment.
- Cleaned trays and dishes after meals were served.
- Assisted in the preparation of salads, sandwiches, and other food items.
- Stocked beverage station with cups, lids, straws, juices, sodas.
- Followed guidelines for safe serving, appropriate temperatures and proper presentation.
- Assisted in training new cafeteria workers on procedures and customer service standards.
- Enforced safety policies and procedures related to food sanitation regulations set forth by local health departments.
- Organized and prepared ingredients for batch cooking.
- Monitored use of condiments, utensils and beverages.
- Filled condiments and napkin containers during slack periods.
- Assisted in the setup and breakdown of cafeteria for breakfast, lunch, and special events.
- Operated industrial dishwasher to wash glassware and utensils.
- Conducted regular cleaning and maintenance of cafeteria equipment and utensils.
- Prepared food according to recipe instructions to manage regular school meals.
- Stocked service areas with supplies such as condiments, utensils, and napkins.
- Prepared and served food in a high-volume cafeteria setting, ensuring timely meal delivery.
- Managed portion control to reduce waste and ensure consistent serving sizes.
Sales Associate
Munro Shoe Outlet
Hot Springs, US
06.2017 - 11.2017
- Assisting customers with shoe sizing and purchases
- Used technology resources to assist customers in locating and selecting items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Processed credit card transactions quickly and securely.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Received and displayed product shipments on store retail shelves upon delivery.
- Organized stockroom shelves according to size, color or style.
Family Support Partner
Community Counseling Services, Inc.
Hot Springs, US
03.2016 - 04.2017
- Working closely with families that have children with mental illness and behavior disorders to accomplish goals toward bringing some normality to their lives
- Established behavioral modification goals and assessed progress toward goals.
- Followed data security regulations to keep client information confidential.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Assisted families with developing parenting skills, budgeting, and other life skills.
- Participated in interdisciplinary team meetings to discuss client cases and identify best practices.
- Attended hearings with victims to provide emotional support.
- Counseled parents on proper child-rearing choices.
- Acted as a liaison between families and external organizations such as schools or healthcare providers.
- Developed goal-oriented plans for client success which included measurable objectives, timelines, and strategies for achievement.
- Maintained accurate records of all interactions with clients according to agency protocols.
- Identified appropriate community resources and provided referrals for services.
- Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Facilitated workshops on topics like communication skills, conflict resolution, problem solving techniques.
- Partnered with families and provided resources to build growth that promoted better self-reliance.
- Conducted home visits to assess family needs and develop a plan of action for service delivery.
- Maintained confidentiality through stringent handling of charts and data.
- Advocates for clients by providing information about available resources or services.
- Maintained accurate case records and progress notes in accordance with agency policies.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
Server / Bartender / Trainer
Bohemia/ Park Avenue Bistro
Hot Springs, US
04.2010 - 11.2012
- Served customer, made alcoholic beverages, sat customers, trained new staff
Education
GED - College Prep
Hot Springs High
Hot Springs, AR01.2005
Skills
- Call Center
- CSR
- Customer Service
- Customer Care
- Customer Support
- Product restocking
- Charting and clinical documentation
- Family support and assistance
- Stress reduction techniques
- Empathy development
- Family engagement
- Progress monitoring
- Trauma-informed care
- Relationship building
- Case documentation
- Crisis intervention
- Problem-solving
- Mental health first aid
- Care plan development
- Patient advocacy
- Parent liaison
- Home visits
- Resource advocacy
Certification
- American Red Cross CPR, 10/01/11, 10/31/13, CPR and First Aid certifications
- Certified Family Support Partner, 07/01/16, Present
- NAMI Family Support Group Facilitator, 01/01/16, Present
- Mental Health First Aid, 03/01/16, Present
- Wraparound Facilitator, 04/01/16, Present
Personal Information
Authorized To Work: US
Timeline
Cashier/Student Food Service Worker
Chartwells Schools Dining Services
11.2023 - 01.2025
Sales Associate
Munro Shoe Outlet
06.2017 - 11.2017
Family Support Partner
Community Counseling Services, Inc.
03.2016 - 04.2017
Server / Bartender / Trainer
Bohemia/ Park Avenue Bistro
04.2010 - 11.2012
GED - College Prep
Hot Springs High