Jamie York
Polk City
Summary
Results-driven professional with proven leadership, adaptability, and conflict resolution skills, seeking a site manager position to leverage management experience and drive operational success. Quick learner with a track record of receiving multiple promotions and excelling in fast-paced environments. Skilled in prioritization, resourcefulness, building client rapport, and ensuring satisfaction while maintaining accuracy. Proficient in Microsoft Excel and Word, with strong time management and team coordination abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Control Room Supervisor/Responder
Securitas
06.2024 - Current
- Promoted from Screener to Control Room Supervisor/Responder within months, demonstrating leadership and adaptability in a security-focused environment
- Oversee control room operations, manage incident responses, and ensure site safety protocols are followed, including checking badges in and out and maintaining gate access
- Utilize Lenel access control system proficiently to monitor and regulate site entry, ensuring compliance with security standards
- Coordinate team efforts, prioritize tasks under pressure, and maintain accurate logs and reports
- Build rapport with staff and clients, resolving conflicts to uphold service standards
Family Support Specialist
IMPACT Community Action
08.2023 - 06.2024
- Managed high-volume document uploads and client scheduling via a dedicated app, completing calls in 20-minute intervals
- Independently organized daily workflows, requiring minimal oversight, to process applications and deliver support efficiently
- Utilized online resources and tools to maintain productivity and meet client needs
- Seasonal, Remote
Associate Personal Banker
Wells Fargo
06.2021 - 07.2022
- Provided exceptional customer service, offering tailored financial advice and resolving inquiries effectively
- Mastered banking systems quickly, managing client accounts and transactions with precision
- Strengthened client relationships, contributing to repeat business and satisfaction
Teller
Wells Fargo
02.2020 - 06.2021
- Handled and balanced a cash drawer of up to $15,000 daily, processing up to 150 transactions with accuracy
- Identified and mitigated fraud risks, including money laundering and altered checks
- Adapted to staffing needs, supporting multiple branches and collaborating with diverse teams
Audi Brand Specialist
Audi Des Moines
08.2019 - 01.2020
- Managed high-volume client interactions, scheduling appointments, and driving sales through product expertise
- Balanced multiple clients simultaneously, ensuring satisfaction and efficient service delivery
Education
High School Diploma -
Midway High School
Waco, TX05.2014
Skills
- Leadership & Team Coordination
- Conflict Resolution
- Time Management & Task Prioritization
- Customer Service Excellence
- Fraud Detection & Risk Management
- Microsoft Office (Excel, Word)
- Cash Handling & Financial Transactions
- Operational Oversight
- Access Control Systems (Lenel)
- Procedure adherence
Certification
- Notary Public, Iowa, 01/01/21 - 01/01/25
- Driver’s License, Non-CDL Class C, Valid through 07/31/27
- Food Handler Certificate
- Bartender License
Awards
1-Year Service Award, Wells Fargo, 02/01/21
Timeline
Control Room Supervisor/Responder
Securitas
06.2024 - Current
Family Support Specialist
IMPACT Community Action
08.2023 - 06.2024
Associate Personal Banker
Wells Fargo
06.2021 - 07.2022
Teller
Wells Fargo
02.2020 - 06.2021
Audi Brand Specialist
Audi Des Moines
08.2019 - 01.2020
- Notary Public, Iowa, 01/01/21 - 01/01/25
- Driver’s License, Non-CDL Class C, Valid through 07/31/27
- Food Handler Certificate
- Bartender License
High School Diploma -
Midway High School
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