Jamiel Jacks
Covington,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
PureTalk Wireless
Covington, GA
12.2023 - Current
- Contacted customers about potential service upgrades, new phone services and account changes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Resolution Coordinator
Walmart
Bentonville, AR
10.2022 - 10.2023
- Performed detailed data entry into internal tracking systems to ensure accurate resolution of customer issues.
- Facilitated communication and collaboration among disputants using mediation methods.
- Identified any potential risks associated with resolving customer issues before making final decisions.
- Provided insights into the effectiveness of current processes used for addressing complaints from customers.
- Coordinated the resolution process between customers, management team, field staff, vendors, suppliers.
Customer Service Supervisor
Chime Solutions
Morrow, GA
01.2021 - 09.2022
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Coatesville Area Senior High School
Coatesville, PA06-2010
Skills
- Report Generation
- Complaint Resolution
- Data Entry
- Data Collection
- Account Updating
- Paperwork Processing
- Call Management
- Product Knowledge
Timeline
Customer Service Representative
PureTalk Wireless
12.2023 - Current
Resolution Coordinator
Walmart
10.2022 - 10.2023
Customer Service Supervisor
Chime Solutions
01.2021 - 09.2022
High School Diploma -
Coatesville Area Senior High School
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