Jamielah Gibson
FL
Summary
Proven track record in high-stress management and effective customer relations, honed at Integrity Home Solutions. Expert in utilizing dispatch software and prioritizing calls to enhance operational efficiency. Achieved seamless workflow transitions and increased customer loyalty through empathetic dispute resolution. Skilled in data entry and schedule management, contributing to significant service improvements.
Overview
3
3
years of professional experience
Work History
Electrical Dispatcher
And Services
08.2022 - 01.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking 7 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Closed out service calls, making sure all money is collected and no go backs are needed for the customers or electricians.
- Invoiced all service tickets in database system.
- Scheduled inspections for completed work by electricians.
Customer Service Representative
Integrity Home Solutions
01.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Reception Assistant
Signature Punch
02.2020 - 03.2022
- Greeted and checked in members of the gym.
- Updated and kept track of inventory daily.
- Registered all new members and guests.
- Handled money transactions for monthly payment and/or items from merchandise store.
- Maintained a clean environment through out the facility.
- Running errands or completing side tasks for the owner.
- Scheduled and planned accordingly for upcoming events.
Education
High School Diploma -
Riverview High School
Riverview05.2018
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Schedule Management
- Customer Relations
Timeline
Electrical Dispatcher
And Services
08.2022 - 01.2023
Customer Service Representative
Integrity Home Solutions
01.2021 - 07.2022
Reception Assistant
Signature Punch
02.2020 - 03.2022
High School Diploma -
Riverview High School