JamieLynn Pardo
Hampshire,IL
Summary
Results-driven collections professional with proven track record in managing accounts and achieving collection targets. Well-versed in negotiating with clients and implementing effective strategies to reduce outstanding balances. Known for exceptional teamwork and adaptability, consistently delivering results and fostering cooperative work environment.
Overview
25
25
years of professional experience
Work History
Collections Manager
Optum
10.2023 - 10.2024
- Responsible for accounts receivable, 315,061 accounts for $4.4B
- Oversite of day-to-day operations, leading supervisors ‘and collectors, both domestic and non-domestic
- Support team with unresolved issues preventing timely claim submission or collections
- Partner with insurance companies regarding payment, denials and any discrepancy in processing of claims
- Analyzed aging reports and provided trends to senior management
- Participate in Health Plan meetings and training opportunities
- Identify and support with resolution of payer trends and denials
- Independently work special projects as assigned
- Develop solid understanding of payer rules, provider manuals and contracts
- Contribute to the ongoing performance management, to include quality assurance, production and process improvement activities
- Provided regular manager-to-team communication and provided a forum where information about the department is shared and cascaded in a timely manner
- Proactively monitored and took corrective action as needed to ensure operational performance metrics met
- Managed the relationship with third party vendors
AR Manager
CorroHealth
04.2008 - 08.2023
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maximized performance by monitoring daily activities and mentoring team members
- Managed Multiple inpatient/acute hospital clients for $93.8M total in AR
- Implemented KPI's and Metrics for teams to reduce AR days
- Implemented best practice follow up processes
- Reduced AR>180 from 66% to 38% in 3 months
- Mentor leaders to excel in driving worklists management, denials, cash improvements
- AR Analysis to reduce aging, increase cash
- Implemented denial training to improve employee performance
- Set aggressive targets for employees to reduce aging for client FYE
- Assisted in organizing and overseeing assignments to drive operational excellence
- Responsible for a total of 150 FTE's, Domestic and Global
- Implemented Strategy meetings weekly with supervisors to reduce touches on accounts and faster turnover of aging
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement
- Created Worklists structure for more holistic work approach to satisfy multiple clients
- Managed AR for Government, Commercial, Worker's Comp, Liability
Patient Accounts Lead
Horizon Office Technologies
06.1999 - 04.2008
- Charge entry (physician and ER billing)
- Made telephone calls, wrote letters, and/or send faxes to patients, insurance carriers, and other responsible parties in the pursuit of getting a claim resolved
- Handed and interpreted medical documentation such as UB04/HCFA claim forms and EOB's
- Analyzed, and interpreted documents, contracts, notes, and other correspondence
- Wrote appeals to insurance carriers to overcome denials
- Managed an extensive portfolio of claims by prioritizing and organizing my time effectively
- Complied with privacy laws and our client's needs
- Overcame obstacles by using effective information gathering and problem-solving methods
Education
Certified nurse assistant -
Elgin Community College
Elgin, IL01.2001
Skills
- Bilingual
- Tableau
- Epic
- Siemens
- Star
- Citrix
- Cerner
- Imagine
- Meditech
- ECW
- Microsoft Word
- Excel
- PowerPoint
- Strong customer service skills
Languages
Spanish
Limited Working
Timeline
Collections Manager
Optum
10.2023 - 10.2024
AR Manager
CorroHealth
04.2008 - 08.2023
Patient Accounts Lead
Horizon Office Technologies
06.1999 - 04.2008
Certified nurse assistant -
Elgin Community College