Jamie M Stover
Lorain,OH
Summary
Adaptable Operations Associate known for driving operational efficiency and delivering exceptional customer service. Experienced in collaborating across departments to implement process improvements and maintain accurate records, ready to contribute to impactful projects.
Overview
16
16
years of professional experience
Work History
Dedicated Operations Associate
Equity Trust Company
Westlake, OH
11.2024 - 06.2026
- Streamlined daily operations by managing workflows and prioritizing tasks effectively.
- Assisted in processing client transactions, ensuring accuracy and compliance with regulatory standards.
- Collaborated with team members to enhance operational efficiency through process improvements.
- Conducted thorough data entry and maintained accurate records within internal systems.
- Facilitated communication between departments to support seamless project execution and client service.
- Adapted quickly to new systems and procedures, demonstrating flexibility in changing environments.
- Supported training initiatives for new hires, fostering knowledge transfer within the team.
Patient Account Specialist
Sherloq Solutions
Tampa, FL
11.2022 - 02.2024
- Managed patient accounts, ensuring accurate billing and timely follow-up on outstanding balances.
- Resolved discrepancies in patient accounts by analyzing records and collaborating with internal teams.
- Processed insurance claims efficiently, adhering to compliance standards and reducing claim denial rates.
- Conducted thorough audits of patient accounts to identify errors and implement corrective actions.
- Assisted patients with inquiries regarding account status, enhancing customer satisfaction through effective communication.
Pharmacy Technician
CVS Pharmacy
Cleveland, OH
01.2010 - 01.2015
- Managed prescription fulfillment processes, ensuring accuracy and compliance with regulations.
- Assisted in inventory management, optimizing stock levels and minimizing waste.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Trained new staff on pharmacy operations and best practices for patient interaction.
- Monitored medication storage conditions to maintain quality and safety standards.
- Collaborated with healthcare professionals to ensure seamless communication regarding patient needs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Education
Medical Billing & Coding -
DeVry University
06-2022
Skills
- Deadline management
- Verbal and written communication
- Interpersonal and written communication
- Team support
- Procedure development
- Customer service
- Operational efficiency
- Process improvements
- Standard operating procedures
- Key performance indicators
- Issue researching and resolution
- Documentation and recordkeeping
Timeline
Dedicated Operations Associate
Equity Trust Company
11.2024 - 06.2026
Patient Account Specialist
Sherloq Solutions
11.2022 - 02.2024
Pharmacy Technician
CVS Pharmacy
01.2010 - 01.2015
Medical Billing & Coding -
DeVry University