Jamie Sonier

• Resolved escalated client complaints professionally and efficiently, restoring client confidence in the brand.
• Built strong relationships with clients by consistently delivering outstanding service and follow-up support.
• Provided exceptional service to clients by actively listening to their needs and offering personalized solutions.
• Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
• Effectively translated policy coverages, endorsements and estimates providing superior understanding to each client.

• Managed and documented 40-50 calls daily
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Processed customer service orders promptly to increase customer satisfaction.
• Handled customer inquiries and suggestions courteously and professionally; FNOL's handled at approximately 13 minutes and status calls under 7 minutes.
• Monthly positive alerts, monitors or peer reviews.
• All customer surveys at highest scoring: 9 or 10.

• Catastrophe Customer Priority Unit/Property Claims Call center
• Hurricane Ian deployment for escalated calls due to Catastrophe.
• Teams meetings and training for Allstate

Deployment ended swiftly due to low claim volume for Allstate, throughout Florida

• Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
• Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
• Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
• Collected and documented evidence in support of legal processes.
• Completed 47 home inspections, closing 26 during 7 week deployment.

• Drove customer satisfaction by providing recommendations for greenery and flower pairings.
• Quoted, generated and processed customer orders to meet specifications and various occasions.
• Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
• Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
• Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Served customers in friendly, efficient manner following outlined steps of service.
• Developed and maintained courteous and effective working relationships.

• Organized groups of community volunteers to travel donating time, services and essentials to local citizens in need.
• Main focus on homeless, elderly and less fortunate children. Improved morale amongst residents by simply caring.
• The intrinsic reward from this experience will always remain relevant as a main building block in my character and proof that small acts of kindness can make a huge impact.

• Registered and created non-profit organization. Compliancy for 501 3(c) non-profit organization, ASA, and USSSA rules and regulations. Planning, organizing and executing fundraisers and registering for tournaments.

• Presented, expressed and translated Seventh and Eighth grade Abeka curriculum. Tutored in Pre-Algebra.
• Planned and executed fundraisers and activities for local youth.
• Prepared and lead devotionals and supervised all youth functions.