Jamii Johnson

Outpatient Registration Phase II

• Led weekly meetings, preparing agendas and engaging stakeholders.
• Tracked sprint outcomes against initial goals, facilitating effective communication on progress.
• Documented blockers and issues, scheduling necessary planning meetings to maintain project timelines.

Dispute Resolution Workflow

• Engaged with key stakeholders, and managed the tracking and logging of system bugs.
• Monitored testing progress to ensure timely resolution, and quality assurance.

Digital Patient Communication

• Meeting facilitation and accurate documentation of meeting minutes, ensuring clear communication and alignment across the team.

Joint Development

• Coordinates project meetings, capturing decisions and distributing clear, actionable summaries.
• Track and follow up on action items to ensure timely completion and project momentum.
• Reviews financial workflows and requirements in Clarity to strengthen understanding across several active project initiatives.
• Uses Azure DevOps (ADO) insights to guide teams on expected velocities and align project milestones with real-time delivery patterns.

• Provided basic assistance to Policyholders answering coverage questions via telephone or email.
• Assisted in developing quotes for changes in coverage, new policies, and tail coverage for assigned territory.
• In conjunction with mentor, researched files and gathered information to assist with inquires.
• Compiled Policyholder’s inquiry and/or requests.
• Managed phone calls, emails and workflow items in a timely manner while ensuring a high level of customer service.
• Verified the required release forms had been obtained and issued COI’s and Claims Histories on named insureds.
• Provided administrative support for the Underwriting Department, as needed.
• Met or exceed supervisor’s expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Contributed to SVMIC’s success by identifying opportunities and making recommendations that may lead to improved processes.

• Served as the primary point of contact for new clients within the Resolution Department, ensuring a smooth onboarding and case‑startup experience.
• Oversaw and facilitated the full cancellation process of client timeshares, coordinating documentation, communication, and completion of required steps.
• Performed accurate and timely data entry in Salesforce to manage client records, track progress, and maintain case integrity.
• Managed a portfolio of client cases from initiation through resolution, ensuring consistent communication and adherence to internal timelines.
• Conducted high‑volume phone correspondence to guide clients through the resolution process, answer inquiries, and provide status updates.
• Utilized Microsoft Word, Google Docs, and Google Sheets to prepare documentation, track case details, and support internal reporting.
• Resolved client inquiries and complaints by identifying issues quickly and providing clear, timely solutions.
• Drafted professional correspondence outlining case updates, next steps, and formal resolutions to client concerns.
• Investigated root causes of client issues, monitored the resolution workflow, and documented all actions to ensure transparency and compliance.

• Organized and maintained structured filing systems to ensure efficient document access and compliance with company standards.
• Developed new-hire onboarding folders and orientation materials to support a smooth and consistent employee onboarding experience.
• Recorded and Wumented employee onboarding activities to maintain accurate HR and compliance records.
• Built a comprehensive Microsoft Excel database to centralize company documents, improving retrieval speed and document management etticiency.
• Entered and updated medical records within Meditech, ensuring accuracy, confidentiality, and alignment with data-entry protocols.