Jamii Wesley
Macon,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Remote Disputes Representative
Global Payments
Columbus, GA
12.2023 - Current
- Investigate debit card disputes and resolved customer complaints in a timely manner.
- Provided customers with comprehensive explanations of their rights concerning fraudulent charges or unauthorized transactions.
- Monitored multiple accounts for suspicious activity and took action as needed.
- Answered questions and resolved concerns for customer support.
- Utilized broad knowledge to recommend solutions to existing customers.
- Use systems Such as GUI, TCS, Knowledge Web and Excel.
Internet Emergency Roadside Dispatcher II
GEICO, Government Employees Insurance
Macon, GA
01.2019 - Current
- Scheduled appointments for technicians based on availability and customer needs.
- Assisted in training new employees on the company's dispatch protocols.
- Developed and maintained positive working relationships with external Providers.
- Answered incoming calls from customers requesting emergency roadside assistance, assessed the situation and dispatched appropriate personnel to the customer.
- Communicate with tow truck drivers and other technicians regarding job assignments, locations, estimated times of arrival.
- Enter information on computerized systems to verify locations and notify nearest responders.
- Created work orders in Atlas Systems and assigned to correct dispatch boards for technicians for the Policy Holder.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Lead Sales Associate
Dollar General Store
Macon, GA
06.2012 - 12.2019
- Greeted customers and provided product information.
- Assisted with the training of new sales associates.
- Organized store displays for maximum visibility of products.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Managed inventory levels by placing orders as needed.
- Supervised a team of sales associates on daily tasks and operations.
- Conducted weekly one-on-one meetings with sales associates to review performance goals.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Cash Office Associate/ Stocker/ Customer Service
Walmart
Warner Robins, GA
12.2016 - 01.2019
- Processed payments, reconciled accounts and made bank deposits.
- Verified cash drawer, counted money and balanced receipts.
- Handled customer transactions with accuracy and efficiency.
- Assisted customers in locating products within the store.
- Answered customer inquiries regarding payment options.
- Maintained records of all daily transactions in an organized manner.
- Performed opening and closing procedures according to established guidelines.
- Provided excellent customer service by greeting customers promptly and courteously.
- Identified suspicious activities or irregularities and reported to management immediately.
- Trained new employees on proper cash handling techniques and policies.
- Reconciled all sales at end of shift to ensure accuracy of funds received from customers.
- Operated a variety of office equipment such as calculators, scanners.
- Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
- Performed bookkeeping and accounting consulting services.
- Assisted with store displays and window dressing as needed.
Assembly Line Production Worker
Perdue Farms
Perry, GA
07.2011 - 10.2013
- Performed quality checks on Raw Tenders to ensure they met company standards.
- Inspected incoming raw materials prior to use in order to ensure quality assurance.
- Assisted in training new employees on assembly line processes and procedures.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Packaged products and double-checked package labels for accuracy.
Machine Operator
YKK AP America
Macon, GA
06.2009 - 02.2011
- Monitor the feed and speed of machines during the machining process.
- Monitored and observed production line to watch for pile-ups and jams of the zippers.
- Responded to and initiated proper corrections to process alarms.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Utilized fastening equipment to fasten, package and stack materials and products.
Education
Associate of Science - Business Administration And Management
Colorado Technical University Online
Colorado Springs, CO08-2016
Skills
- Account updating
- Inbound and Outbound Calling
- Appointment Scheduling
- Microsoft Excel
- Microsoft Outlook
- Critical Thinking
- Machine Operator
- Sales Support
- Bank Deposit Preparation
- Administrative Support
- Documentation skills
- Opening and closing procedures
- Office Administration
- Cash Handling
- Legal knowledge
- Customer Support
- Account development
Promotion with Geico
Obtained a promotion with Geico to the Internet Customer Service ERS Rep II Dept 2021
Timeline
Remote Disputes Representative
Global Payments
12.2023 - Current
Internet Emergency Roadside Dispatcher II
GEICO, Government Employees Insurance
01.2019 - Current
Cash Office Associate/ Stocker/ Customer Service
Walmart
12.2016 - 01.2019
Lead Sales Associate
Dollar General Store
06.2012 - 12.2019
Assembly Line Production Worker
Perdue Farms
07.2011 - 10.2013
Machine Operator
YKK AP America
06.2009 - 02.2011
Associate of Science - Business Administration And Management
Colorado Technical University Online