Jamika Herndon

• Provided timely, insightful and accurate reports to upper management.
• Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
• Trained team members in successful strategies to meet operational and sales targets.
• Processed and reshelved return orders, checking for discrepancies, potential usage and other issues.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Monitored parts and made arrangements for restocking of low-stock items.

• Checked documentation for accuracy and validity on updated systems.
• Assisted customers/claimants through the claims process
• Assisted customers/claimants get their life back in order following a property damage or loss
• Collect and evaluate required documentation to monitor repairs of damaged homes and/or property. Maintain contact with the borrower throughout the repairs to ensure funds are disbursed and inspections are ordered in a timely manner
• Assisted customers/claimants with processing loss draft checks.

• Responded to customer requests for products, services, and company information.
• Communicated with customers to assess and address individual needs, providing timely and quality support via 2 systems.
• Placed outbound collections calls to secure payment for overdue loans.
• Received incoming calls regarding bankruptcy, commercial, and residential loans
• Followed state and federal collections laws.

• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Responsible for comparing all incoming shipping manifests with their corresponding purchase orders to make sure shipments were complete.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Generated periodic reports to track shipment activities and prepare for delays.
• Double-checked cargo inventories and documentation for accuracy.

• Established and maintained patient profiles, updating organizational database with current information.
• Verified prescription information prior to entry in pharmacy computer system.
• Received incoming calls from customers, identifying and correcting billing problems through the explanation of procedures and benefits.

• Knowledge of medical terminology and HIPAA regulations.

• Help desk and Mail order benefits. Multi-tasking, process orders perform customer verifications.